Technology Service Technician

N C Machinery Co. • Fairbanks, AK

4d

About The Position

The Technology Service Technician is the first call for support and technical services and is based in Fairbanks, Alaska. The role installs, calibrates, and troubleshoots 2D/3D technology products available through Trimble MineStar. Success depends on understanding, applying, and communicating machine control and site positioning technology solutions. The position performs service work on customer equipment and supports customers and service technicians with technical questions and issue resolution.

Requirements

• High school diploma or GED equivalent.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Excellent customer service skills.

Nice To Haves

• Experience in the land surveying, mining, or construction industry.
• Experience operating heavy machinery.

Responsibilities

• Install, calibrate, and troubleshoot 2D/3D technology products available through Trimble MineStar.
• Perform service work on customer equipment, including diagnostics, testing, repair, calibration, upgrades, and cleaning.
• Provide support and troubleshooting to customers and service technicians.
• Answer questions and resolve issues involving the appropriate N C Machinery staff.
• Provide technical support to help resolve unique or complex issues promptly and accurately.
• Escalate unresolved customer and service technician issues.
• Demonstrate and describe the functions and features of core products and supplies to advise customers on suitable business solutions.
• Capture pertinent customer information, including purchase orders, job site information, serial numbers, firmware versions, warranty information, and upgrade codes.

Benefits

• 401(k) with company match and profit sharing.
• Paid vacation, holiday, and sick leave.
• Premera Blue Cross medical insurance with telehealth and dental.
• VSP vision insurance.
• Company-paid life, AD&D, and disability insurance.
• Employee Assistance Program through Guidance Resources.
• Quarterly employee recognition cash program.
• CAT product and rental/sales discounts.
• Credit union membership availability.
• Career growth opportunities within a fourth-generation, family-owned company.
• Seniority bonus starting at five or more years.
• Employee referral bonus.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED