Technology Service Analyst

Perkins Coie•New York, NY

6d•$82,140 - $127,890•Hybrid

About The Position

The Technology Service Analyst joins the Service Desk team at Ashurst Perkins Coie US LLP, providing responsive technical support to lawyers and business professionals. The role combines advanced troubleshooting, IT asset management, audiovisual support, user training, and project coordination to help ensure employees have a reliable and effective technology experience. The schedule is 9:30 AM–5:30 PM EST, and the work arrangement is hybrid. The position is not eligible for immigration sponsorship; candidates must be legally authorized to work in the United States without employer sponsorship now or in the future. The analyst provides support through phone, email, Webex, the ticketing system, and in-person interactions; manages incidents through resolution; maintains IT asset records; supports conference rooms, audiovisual systems, meetings, and events; coordinates technology training; and contributes to IT projects and firmwide initiatives. Travel may be required for meetings, events, office openings, moves, and other strategic initiatives. The role is based in New York, with an annual compensation range of $82,140 to $127,890. Actual compensation may vary based on experience, skills, market conditions, and internal equity. The position is eligible for an annual discretionary bonus, a 401(k) plan, medical, dental, and vision insurance, accrued paid time off starting at 20 days annually, personal medical and parental leave, up to 10 paid holidays, and family care benefits. The application deadline is November 20th.

Requirements

At least 3 years of technical support experience or equivalent knowledge of business technology environments.
Strong knowledge of Microsoft Windows, Microsoft 365, Outlook, Teams, and common enterprise productivity applications.
Experience supporting audiovisual systems, videoconferencing platforms, conference rooms, and technology for high-profile meetings and events.
Strong troubleshooting, problem-solving, customer service, and communication skills.
Advanced knowledge of computer hardware, Windows operating systems, enterprise applications, and peripherals.
Basic LAN/WAN troubleshooting skills and experience working with technical documentation and vendor resources.
Ability to manage competing priorities, meet deadlines, and take ownership of issues through resolution.
Ability to work effectively with lawyers, business professionals, technology teams, and vendors in a fast-paced environment.
Legally authorized to work in the United States without employer sponsorship now or in the future.

Nice To Haves

Experience supporting Microsoft Windows and Microsoft 365 in a professional services environment.
Experience with Apple MacBooks/macOS, iOS, Android, and enterprise device deployment tools such as SCCM.
Experience supporting audiovisual systems and conference room technology.
Previous experience supporting technology in a legal environment.
Ability to remain professional under pressure and adapt quickly to changing technology and business needs.

Responsibilities

Provide timely technical support through phone, email, Webex, the ticketing system, and in-person interactions.
Troubleshoot hardware, software, operating systems, applications, and basic network issues, escalating complex incidents as needed.
Own incidents from intake through resolution, maintaining clear documentation and communicating with users.
Manage IT asset deployment, inventory, recovery, and disposal, maintaining accurate records.
Support local conference rooms, audiovisual equipment, meetings, and events in partnership with AV and Office Services teams.
Coordinate and deliver technology training for new lawyers and business professionals.
Provide technology support for firmwide meetings, events, office openings, moves, and other strategic initiatives, with travel as needed.
Support IT projects through planning, documentation, status tracking, and stakeholder communication.
Identify opportunities to improve the technology experience and stay current with emerging technologies.