Information Technology Technician

City of Barstow•City Hall, CA

3d•Onsite

About The Position

The City of Barstow is seeking an Information Technology Technician to support technology needs across Police, Fire, and city operations. Under the direction of an assigned administrator, the technician helps maintain computer hardware and software, troubleshoots computer and non-computer-related devices, and sets up computer systems, users, and workstations. The role also provides technical assistance and training to system users, supports technology improvements and cybersecurity efforts, and covers City Council meetings in the media booth. The position works primarily in an indoor office environment. It involves physical activities such as reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, seeing, and repetitive motions. The position is classified as medium work, including occasionally exerting 20 to 50 pounds of force, frequently exerting 10 to 25 pounds, and constantly exerting up to 10 pounds to move objects. Duties may vary with business needs and may include other related tasks.

Requirements

Associate degree in computer science or a related field and two years of network information technology experience, or an equivalent combination of education and experience that provides the required knowledge, abilities, and skills.
Knowledge of computer hardware installation, replacement, and repair.
Knowledge of computer operating and application software, including MS Windows, Office, Word, Excel, PowerPoint, Publisher, Adobe Acrobat, Illustrator, and Photoshop.
Knowledge of the operating characteristics of information systems equipment, including host computers, printers, storage systems, controllers/multiplexers, communication switches, scanners, PC workstations/terminals, and related peripheral devices.
Knowledge of the principles of architecture, maintenance, and operation of digital computers and electrical systems.
Ability to maintain the confidentiality of information.
Ability to read and understand schematics, technical instructions, technical manuals, journals, literature, and related documents.
Ability to plan and organize work to meet schedules and timelines.
Ability to respond to requests for assistance from the public and staff, by phone and in person.
Ability to prepare reports, perform mathematical calculations, count money, and sort or file documents.
Ability to communicate effectively in English at a level necessary for efficient job performance.
Ability to perform essential functions with or without reasonable accommodation.
Ability to relate well, communicate, and work effectively with diverse stakeholder groups.
Valid, current driver's license and a good driving record.

Responsibilities

Install, configure, troubleshoot, upgrade, and repair workstations, peripheral devices, network hardware and software, video, sound, communications equipment, and related systems.
Set up email addresses and mailboxes and establish security codes.
Read, interpret, and apply technical information from manuals, drawings, schematics, and specifications.
Assist in developing plans for technology improvements, replacements, and upgrades.
Provide technical assistance and computer training to system users.
Maintain records of computer problems, complaints, and resolutions.
Prepare for and cover City Council meetings in the media booth.
Train and provide guidance to new employees as needed.
Assist with overall cybersecurity, compliance, and network planning.
Perform other related duties as assigned.