Information Technology System Technician

Karman Space & Defense•West Valley City, UT

1d•$26 - $30

About The Position

Karman Space & Defense is a leader in the rapid design, development, and production of critical, next-generation system solutions that support U.S. Department of War and allied mission priorities and the growing demand for access to space. The company delivers Payload & Protection Systems, Aero/Hydrodynamic Interstage Systems, and Propulsion & Launch Systems to more than 80 prime contractors supporting over 130 space and defense programs. The Information Technology System Technician provides hands-on, responsive Level 1 support across multiple sites, endpoints, collaboration tools, and daily Infrastructure & Site Operations. The role resolves user issues, deploys and maintains devices, supports Microsoft 365 environments, and maintains accurate assets and documentation to help ensure secure, standardized technology services. The position reports to the Director of IT.

Requirements

High school diploma or equivalent.
1–3 years of experience in IT help desk, desktop, or field support.
Working knowledge of Windows 10/11 and Microsoft 365.
Basic networking knowledge, including Wi-Fi, Ethernet, VPN, DNS, DHCP, and IP.
Experience with ticketing systems and clear documentation.
Strong customer service skills and the ability to follow procedures and escalate appropriately.
Ability to manage multiple priorities.
Ability to lift and move IT equipment as needed; essential functions must be performed with or without reasonable accommodation.

Nice To Haves

Associate degree or technical coursework.
Experience in aerospace, defense, manufacturing, or regulated environments.
Experience with Microsoft 365 GCC High.
Exposure to Active Directory, Microsoft Entra ID/Azure AD, Microsoft Intune, Autopilot, SCCM, and Microsoft Defender for Endpoint.
Experience with conference rooms or Teams Rooms and printer, scanner, badge, or label devices.
Familiarity with NIST Special Publication 800-171, DFARS, CUI, and SOX.
Certifications such as CompTIA A+, Network+, Microsoft, or ITIL Foundation.
Experience with ITSM tools such as ServiceNow, Jira Service Management, Freshservice, or Zendesk.

Responsibilities

Triage, troubleshoot, resolve, and escalate incidents and requests received through tickets, phone, Microsoft Teams, email, walk-up, and remote support; document work clearly and contribute to the knowledge base.
Support user issues involving Windows, Microsoft 365 applications, browsers, printers, VPN, passwords, access, and business applications.
Image, configure, deploy, and troubleshoot endpoints and devices, including computers, monitors, docks, peripherals, mobile devices, shared workstations, and shop-floor devices.
Provision technology for new hires, moves, role changes, and offboarding; support patching, encryption, antivirus, and device health.
Provide Level 1 collaboration support for Microsoft 365 GCC High, including meetings, calendaring, file sharing, email delivery, mailbox access, Teams audio and video, OneDrive synchronization, and SharePoint access; escalate complex issues.
Provide hands-on site support for conference rooms and AV, printers, scanners, badge and label printers, shop-floor workstations, and network-connected devices.
Perform basic troubleshooting for local connectivity, Wi-Fi, cabling, phones, and end-user access; support onboarding of acquired or new sites and rapidly escalate site-impacting incidents.
Maintain accurate asset records for computers, monitors, docks, mobile devices, peripherals, and printers, including receiving, tagging, assignment, inventory validation, storage, refresh, return, retirement, and secure disposal or sanitization.
Support audits and asset reconciliation.
Follow company security policies and procedures for support, endpoint handling, password resets, access requests, data protection, and physical security.
Support CMMC, CUI, SOX, audit, and cybersecurity readiness.
Identify and escalate phishing, malware, suspicious activity, and unauthorized software; assist with compliance checks, remediation, updates, and evidence collection.