Factory Information System Technician

GE Appliances•LaFayette, GA

About The Position

The Factory Information System Technician provides day-to-day operational support, systems integration, database administration, and automation for factory and business information systems. The role develops, modernizes, and maintains scripts, APIs, and database applications using Python, MS SQL, PowerShell, and .NET, while managing source control and integrations through GitHub. It monitors production-running site applications, resolves escalated technical issues, and ensures programs, systems, and reports remain aligned with business objectives. The position builds and maintains interfaces, data pipelines, manufacturing scheduling and production-support applications, and automation scripts. It administers database extracts and scheduled jobs, creates reports and dashboards, monitors system performance, and supports production applications and factory hardware/software deployments. Additional duties include user access administration, audit-aware security and database integrity, change control, troubleshooting, ticket management, documentation, end-user training, and mentoring junior analysts.

Requirements

Bachelor’s degree in Information Technology, Information Systems, Computer Science, Business Administration, or a related field, or an equivalent combination of education and experience.
At least 5 years of related experience and/or training.
Proficiency in MS SQL Server database administration, T-SQL, development, maintenance, and backup procedures.
Proficiency in Python, PowerShell, and JSON/REST APIs for systems integration and automation.
Experience with Git/GitHub for version control, code management, and system integrations.
Proficiency in VB.NET/VBA and scripted automation interfacing with Microsoft 365 applications, SQL, and enterprise databases.
Knowledge and experience with analytics and reporting systems, design and development tools, data warehousing, metrics, and dashboards.
Knowledge of database schematics, structures, security models, utilities, and tools.
Proficiency in API data formats such as JSON and XML, source control, and task automation.
Proficiency in task, project, and change-management principles and techniques, including testing, validation, and post-implementation support.
Strong analytical, root-cause troubleshooting, and problem-solving skills across multi-system integrations.
Excellent interpersonal, verbal, and written communication skills.
Ability to work as a team player, coordinate with vendors and internal support groups, and manage multiple projects as needed.
Experience creating SOPs and knowledge-base documentation and delivering training or coaching to end users and peers.
Ability to work independently without constant direct supervision, take ownership and accountability, and communicate clearly and professionally.

Nice To Haves

Experience in a fast-paced manufacturing, customer-support, and client-facing environment with ticket management and SLA awareness.
Proficiency with Microsoft 365 and modern reporting/dashboard tools.
Knowledge of Kronos, ADP, and Proficy.
Experience with endpoint management tools, workstation imaging/setup, and basic network troubleshooting involving IP, DHCP, DNS, and ports.
Experience with Crystal Reports, Proficy, SSRS, or Power BI.

Responsibilities

Create, modernize, and maintain programs, data pipelines, and integrations using Python, REST APIs, JSON, and SQL to interface with ADP, Kronos, Proficy, and other enterprise and factory systems.
Develop and maintain manufacturing scheduling, sequencing, and production-support applications using MS SQL, Python, and .NET/Visual Basic.
Develop automation and scripts using Python, PowerShell, batch, and related tools for IT tasks, user administration, data extraction, reporting, and workflow efficiency.
Manage code repositories, version control, and deployment workflows using Git/GitHub; maintain legacy Visual Basic programs and modernize them into Python or modern .NET solutions.
Develop database extract strategies, plans, designs, and automated schedules to populate and refresh data tables; ensure nightly jobs and pipelines run reliably and reporting is available by 7:00 AM.
Gather requirements from internal clients and build operational, management, and executive reports and dashboards.
Monitor and optimize databases and reporting systems, including queries, indexes, and scripts, to support availability and reliability.
Support business-critical production applications and factory hardware/software deployments.
Troubleshoot escalated application, desktop, and basic network/connectivity issues and document root cause analyses.
Administer business-system access, security roles, shared drives, and database integrity with audit awareness; support onboarding and offboarding workflows and maintain user-permission records.
Lead change planning, testing, validation, and post-implementation support for system updates, software rollouts, and IT improvement projects.
Manage support tickets with timely updates, resolution notes, and SLA awareness.
Create and maintain SOPs, knowledge-base articles, and end-user training; mentor and coach junior analysts on tools, standards, and troubleshooting workflows.