Factory Information System Technician

GE Appliances, a Haier company•LaFayette, GA

3d•Onsite

About The Position

At GE Appliances, a Haier company, the Factory Information System Technician provides day-to-day operational support, systems integration, database administration, and automation for factory and business information systems. The role develops, modernizes, and maintains scripts, APIs, and database applications using Python, MS SQL, PowerShell, and .NET, and manages source control and integrations through GitHub. It monitors production-running site applications, resolves escalated technical issues, and ensures programs, systems, and reports remain aligned with business objectives. The role creates and maintains interfaces, data pipelines, manufacturing scheduling and production-support applications, and automation. It administers databases and reporting pipelines, builds reports and dashboards with internal clients, and monitors system performance and reliability. It also supports production applications and factory hardware/software deployments, troubleshoots escalated technical issues, manages access and audit-aware security practices, and leads change planning and implementation. The technician maintains support documentation and tickets, provides end-user training, and mentors junior analysts. The position is located in LaFayette, Georgia. GE Appliances describes a culture focused on inclusion, diversity, belonging, and flexible work arrangements coordinated with the employee’s leader and business needs.

Requirements

Bachelor’s degree in Information Technology, Information Systems, Computer Science, Business Administration, or a related field, or an equivalent combination of education and experience.
5+ years of related experience and/or training.
Proficiency in MS SQL Server database administration, T-SQL, development, maintenance, and backup procedures.
Proficiency in Python, PowerShell, and JSON/REST APIs for systems integration and automation.
Experience with Git/GitHub for version control, code management, and system integrations.
Proficiency in VB.NET/VBA and scripted automation interfacing with Microsoft 365 applications, SQL, and enterprise databases.
Strong knowledge and experience with analytic and reporting systems, design and development tools, data warehousing, metrics, and dashboards.
Knowledge of database schematics, structures, security models, utilities, and tools; MS SQL is preferred.
Strong proficiency in API data formats such as JSON and XML, source control such as GitHub, and task automation using Python and PowerShell.
Proficiency in task, project, and change management principles and techniques, including testing, validation, and post-implementation support.
Excellent analytical, root-cause troubleshooting, and problem-solving skills across multi-system integrations.
Excellent interpersonal, verbal, and written communication skills; ability to work with teams, coordinate with vendors and internal support groups, and manage multiple projects.
Experience creating SOPs and knowledge-base documentation and delivering training or coaching to end users and peers.
Ability to work without constant direct supervision, take ownership and accountability, self-motivate, and communicate clearly and professionally.

Nice To Haves

Experience in a fast-paced manufacturing, customer-support, or client-facing environment with ticket management and SLA awareness.
Proficiency with Microsoft 365 and modern reporting/dashboard tools.
Knowledge of Kronos, ADP, and Proficy.
Experience with endpoint management tools, workstation imaging/setup, and basic network troubleshooting involving IP, DHCP, DNS, and ports.
Experience with Crystal Reports, Proficy, SSRS, or Power BI.

Responsibilities

Create, modernize, and maintain programs, data pipelines, and integrations using Python, REST APIs, JSON, and SQL for ADP, Kronos, Proficy, and other enterprise and factory systems.
Develop and maintain manufacturing scheduling, sequencing, and production-support applications using MS SQL, Python, and .NET/Visual Basic.
Develop automation and scripts using Python, PowerShell, batch, and other tools for IT tasks, user administration, data extraction, reporting, and workflow efficiency.
Manage code repositories, version control, and deployment workflows using Git/GitHub; maintain legacy Visual Basic programs and progressively modernize them into Python or modern .NET solutions.
Develop database extract strategies, plans, designs, and automated schedules to populate and refresh data tables; ensure nightly jobs and pipelines run reliably so production and financial reporting is available by 7:00 AM.
Gather internal client requirements and build operational, management, and executive reports and dashboards covering production metrics, service performance, assets, and system usage.
Monitor database and reporting-system performance and optimize queries, indexes, and scripts for availability and reliability.
Support production-running site applications and factory hardware/software deployments; troubleshoot escalated application, desktop, and basic network/connectivity issues and document root causes.
Administer and troubleshoot system access, security roles, shared drives, and database integrity with audit awareness; support onboarding and offboarding and maintain accurate user-permission records.
Lead change planning, testing, validation, and post-implementation support for system updates, software rollouts, and IT improvement projects under documented change-control practices.
Manage support tickets with timely updates, resolution notes, and SLA awareness.
Create and maintain SOPs and knowledge-base articles, deliver end-user training, and mentor and coach junior analysts on tools, standards, and troubleshooting workflows.