Factory Information System Technician

GE Appliances, a Haier company•LaFayette, GA

About The Position

The Factory Information System Technician provides day-to-day operational support, systems integration, database administration, and automation for factory and business information systems. The role develops, modernizes, and maintains scripts, APIs, and database applications using Python, MS SQL, PowerShell, and .NET, while managing source control and integrations through GitHub. The technician monitors production-running site applications, resolves escalated technical issues, and ensures programs, systems, and reports remain aligned with business objectives. The position supports factory systems and business-critical applications, including integrations with ADP, Kronos, Proficy, and other enterprise and factory systems. It develops data pipelines, manufacturing scheduling and production-support applications, automation, reporting, and dashboards. It also administers databases and access, handles change control and project delivery, documents procedures, manages support tickets, and mentors junior analysts. The role is based in LaFayette, Georgia. GE Appliances describes its culture as centered on people, inclusion, diversity, belonging, and flexibility, with work arrangements coordinated with a leader to balance individual, team, and business needs.

Requirements

Bachelor’s degree in Information Technology, Information Systems, Computer Science, Business Administration, or a related field, or an equivalent combination of education and experience.
5+ years of related experience and/or training.
Proficiency in MS SQL Server database administration, T-SQL, development, maintenance, and backup procedures.
Proficiency in Python, PowerShell, and JSON/REST APIs for systems integration and automation.
Experience with Git/GitHub for version control, code management, and system integrations.
Proficiency in VB.NET/VBA and scripted automation interfacing with Microsoft 365 applications, SQL, and enterprise databases.
Strong knowledge and experience with analytic and reporting systems, design and development tools, data warehousing, metrics, and dashboards, such as Crystal Reports, Proficy, and SSRS/Power BI.
Knowledge of database schematics, structures, security models, utilities, and tools; MS SQL is preferred.
Strong proficiency in API data formats such as JSON and XML, source control such as GitHub, and task automation using Python and PowerShell.
Proficiency in task, project, and change-management principles and techniques, including testing, validation, and post-implementation support.
Excellent analytical, root-cause troubleshooting, and problem-solving skills across multi-system integrations.
Excellent interpersonal, verbal, and written communication skills; ability to work as a team player, coordinate with vendors and internal support groups, and manage multiple projects.
Experience creating SOPs and knowledge-base documentation and delivering training or coaching to end users and peers.
Ability to work without direct, constant supervision, take ownership of essential job functions, and communicate clearly and professionally.

Nice To Haves

Experience in a fast-paced manufacturing, customer-support, and client-facing environment with ticket management and SLA awareness.
Proficiency with Microsoft 365 and modern reporting/dashboard tools.
Knowledge of Kronos, ADP, and Proficy.
Experience with endpoint-management tools, workstation imaging/setup, and basic network troubleshooting, including IP, DHCP, DNS, and ports.

Responsibilities

Create, modernize, and maintain programs, data pipelines, and integrations using Python, REST APIs, JSON, and SQL for ADP, Kronos, Proficy, and other enterprise and factory systems.
Develop and maintain manufacturing scheduling, sequencing, and production-support applications using MS SQL, Python, and .NET/Visual Basic.
Develop automation and scripts using Python, PowerShell, batch, and other tools for IT tasks, user administration, data extraction, reporting, and workflow efficiency.
Manage code repositories, version control, and deployment workflows using Git/GitHub; maintain legacy Visual Basic programs and progressively migrate or modernize them into Python or modern .NET solutions.
Develop database extract strategies, plans, designs, and automated schedules to populate and refresh data tables; ensure nightly jobs and automated pipelines run reliably so production and financial reports are available by 7:00 AM.
Gather requirements from internal clients and build operational, management, and executive reports and dashboards covering production metrics, service performance, assets, and system usage.
Monitor database and reporting-system performance and optimize queries, indexes, and scripts to support high availability and reliability.
Support business-critical production-running site applications and factory hardware/software deployments.
Troubleshoot escalated application, desktop, and basic network/connectivity issues, including IP, DHCP, DNS, and ports, and document root cause analysis.
Administer and troubleshoot business-system access, security roles, shared drives, and database integrity with audit awareness; support onboarding and offboarding across systems and track user permissions.
Lead change planning, testing, validation, and post-implementation support for system updates, software rollouts, and IT improvement projects, following documented escalation and change-control practices.
Manage support tickets with timely updates, resolution notes, and SLA awareness.
Create and maintain SOPs, knowledge base articles, and end-user training materials; mentor and coach junior analysts on tools, standards, and troubleshooting workflows.