Factory Information System Technician

GE Appliances•LaFayette, GA

1d•Onsite

About The Position

At GE Appliances, a Haier company, the Factory Information System Technician provides day-to-day operational support, systems integration, database administration, and automation for factory and business information systems. The role develops, modernizes, and maintains scripts, APIs, and database applications using Python, MS SQL, PowerShell, and .NET, while managing source control and integrations through GitHub. It monitors production-running site applications, resolves escalated technical issues, and ensures programs, systems, and reports stay aligned with business objectives. The position supports system interfaces and APIs, manufacturing scheduling and production-support applications, scripting and process automation, and modernization of legacy Visual Basic applications. It also develops and schedules database extracts and data pipelines, builds reports and dashboards with internal clients, and monitors database and reporting performance. The technician supports business-critical site applications and factory hardware and software deployments; troubleshoots escalated application, desktop, and basic network connectivity issues; administers access and security; and supports onboarding and offboarding workflows. The position leads change planning, testing, validation, and post-implementation support, manages tickets and documentation, creates SOPs and training materials, and mentors junior analysts. The role is based in LaFayette, Georgia. GE Appliances describes its culture as people-centered and trust-based, and says employees can work with their leader to create a flexible work arrangement that balances individual, team, and organizational needs.

Requirements

Bachelor’s degree in Information Technology, Information Systems, Computer Science, Business Administration, or a related field, or an equivalent combination of education and experience.
At least 5 years of related experience and/or training.
Proficiency in MS SQL Server database administration, T-SQL, development, maintenance, and backup procedures.
Proficiency in Python, PowerShell, and JSON/REST APIs for systems integration and automation.
Experience with Git/GitHub for version control, code management, and system integrations.
Proficiency in VB.NET/VBA and scripted automation interfacing with Microsoft 365 applications, SQL, and enterprise databases.
Strong knowledge and experience with analytic and reporting systems, design and development tools, data warehousing, metrics, and dashboards.
Knowledge of database schematics, structures, security models, utilities, and tools.
Strong proficiency in API data formats such as JSON and XML, source control such as GitHub, and task automation using Python and PowerShell.
Proficiency in task, project, and change management principles and techniques, including testing, validation, and post-implementation support.
Excellent analytical, root-cause troubleshooting, and problem-solving skills across multi-system integrations.
Excellent interpersonal, verbal, and written communication skills.
Ability to work as a team member, coordinate with vendors and internal support groups, and manage multiple projects as needed.
Experience creating SOPs and knowledge base documentation and delivering training or coaching to end users and peers.
Ability to work without direct, constant supervision, take ownership, and be accountable for completing essential job functions.
Self-motivated, people-oriented, and able to communicate clearly and professionally.

Nice To Haves

Experience in a fast-paced manufacturing, customer-support, and client-facing environment with ticket management and SLA awareness.
Proficiency with Microsoft 365 and modern reporting/dashboard tools.
Knowledge of Kronos, ADP, and Proficy.
Experience with endpoint management tools, workstation imaging and setup, and basic network troubleshooting involving IP, DHCP, DNS, and ports.
Experience with Crystal Reports, Proficy, SSRS, or Power BI.

Responsibilities

Create, modernize, and maintain programs, data pipelines, and integrations using Python, REST APIs, JSON, and SQL to interface with ADP, Kronos, Proficy, and other enterprise and factory systems.
Develop and maintain manufacturing scheduling, sequencing, and production-support applications using MS SQL, Python, and .NET/Visual Basic.
Develop automation and scripts using Python, PowerShell, batch, and other tools for IT tasks, user administration, data extraction, reporting, and workflow efficiency.
Manage code repositories, version control, and deployment workflows using Git/GitHub.
Maintain legacy Visual Basic programs and progressively migrate or modernize them into Python or modern .NET solutions.
Develop database extract strategies, plans, designs, and automated schedules to populate and refresh data tables.
Ensure nightly jobs and automated pipelines run reliably so production and financial reporting is available by 7:00 AM.
Gather internal client requirements and build operational, management, and executive reports and dashboards covering production metrics, service performance, assets, and system usage.
Monitor database and reporting-system performance and optimize queries, indexes, and scripts for availability and reliability.
Support business-critical production-running site applications and factory hardware and software deployments.
Troubleshoot escalated application, desktop, and basic network/connectivity issues, including IP, DHCP, DNS, and ports, and document root cause analysis.
Administer and troubleshoot business-system access, security roles, shared drives, and database integrity with audit awareness.
Support onboarding and offboarding workflows across systems and maintain accurate records of user permissions.
Lead change planning, testing, validation, and post-implementation support for system updates, software rollouts, and IT improvement projects in accordance with escalation and change-control practices.
Manage support tickets with timely updates, resolution notes, and awareness of service-level agreements.
Create and maintain SOPs, knowledge base articles, and end-user training; mentor and coach junior analysts on tools, standards, and troubleshooting workflows.