Information Technology Technician II

Connecticut State Community College•New Britain, CT

1d•$66,804•Onsite

About The Position

Connecticut State Community College (CT State) seeks an Information Technology Technician II to independently perform a broad range of computer hardware and software operation, maintenance, and repair in support of the college’s academic and administrative functions. These computerized services include academic computer labs, classroom instruction and presentations, and databases, reporting programs, and routines, including the centralized Banner system used by departments such as the Business Office, Registrar, Admissions, Library, and Student Services. The position provides technical assistance to users by installing hardware and software, diagnosing and repairing computer operating problems, and scheduling and assisting with computer lab operations. The technician also demonstrates computer system operation and provides personal instruction to students, and assists and trains administrators in software applications. Under the direction of the Director of Information Technology or another administrator, the technician provides assistance with the installation, operation, adaptation, maintenance, and repair of computerized equipment and software across the college. This is a full-time, 35-hour-per-week, 12-month, tenure-track position at CT State Community College’s New Britain location. The position is on-site, is not remote, and requires travel to CT State campuses and other locations throughout Connecticut as operational needs dictate. The position may require attendance at meetings during evenings and weekends.

Requirements

Associate’s degree in computer science or a related technological discipline and at least one year of experience in computer system and software installation, repair, maintenance, and operation; or a combination of education, training, and experience leading to the competencies required for successful performance.
Knowledge of microcomputer hardware, software, related peripheral equipment, software applications, and equipment assembly and installation.
Ability to install, operate, adapt, diagnose, and repair malfunctions in computer equipment and software, including complex software systems such as Banner.
Ability to work effectively with individuals from diverse academic, socioeconomic, cultural, and ethnic backgrounds, including individuals with disabilities.
Excellent interpersonal, oral, and written communication skills.
Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams.
Must be able to obtain CIJIS certification and be fingerprinted.
Must be authorized to work full-time in the United States.

Nice To Haves

Current CompTIA Security+ certification or an equivalent industry-recognized cybersecurity certification.

Responsibilities

Operate the College’s information technology systems.
Operate computers and related equipment.
Provide advice and guidance on computerized systems operation.
Install, operate, adapt, maintain, and repair computerized equipment and software on a college-wide basis.
Provide technical assistance to users, including installing hardware and software and diagnosing and repairing computer operating problems.
Schedule and assist in the operation of computer labs.
Demonstrate computer system operation and provide personal instruction to students.
Assist and train administrators in software applications.
Attend and participate in convocation and commencement ceremonies.
Serve on assigned committees and task forces.
Attend and participate in committee, staff, informational, and professional meetings, which may occur during evenings and weekends.