Information Technology (IT) Technician

Friendship Village Retirement Community•Waterloo, IA

2d•Onsite

About The Position

Friendship Village is seeking a resourceful, self-starting IT Support Technician to manage daily technical operations at its mission-driven nonprofit organization. The technician will be the primary point of contact for staff technical issues, assist the manager with hardware upgrades, and maintain on-premises infrastructure. The role calls for someone comfortable working with little direct supervision, managing a daily ticket queue, and taking initiative on hardware deployments. The position includes deploying and upgrading workstations, providing help desk support, assisting with systems administration, supporting point-of-sale terminals, and helping with telephony and mobile devices. The technician will also maintain hardware inventory and document common technical fixes. The work offers hands-on exposure to Windows Server 2019, Exchange migrations, networking, and POS systems, as well as autonomy and opportunities to build a foundation for career growth.

Requirements

At least 1 year of IT help desk experience or equivalent hands-on experience.
Solid proficiency supporting Windows desktop environments.
Familiarity with the basics of on-premises Active Directory.
General comfort navigating Microsoft Exchange environments and supporting on-premises Office applications.
Hands-on experience troubleshooting PC hardware, network printers, peripherals, and Apple iPads.
Ability to work autonomously, prioritize tasks effectively, and solve problems with minimal oversight.
Valid driver's license and reliable transportation.
Patience, empathy, and communication skills when assisting non-technical staff.
A resourceful, problem-solving attitude when addressing unfamiliar technical issues.
Ability to lift up to 50 pounds and crawl under desks to manage cabling and workstations.

Nice To Haves

Experience supporting Full Count POS.
Prior experience supporting retail or hospitality POS software.
Trade school, certifications, or robust home-lab experience.

Responsibilities

Unbox, image, configure, and physically install desktop and laptop computers.
Lead the organization-wide upgrade of existing computers from Windows 10 to Windows 11.
Serve as the first line of support for staff hardware, software, printing, and connectivity issues.
Perform basic user management, password resets, and account provisioning in the on-premises Active Directory environment.
Maintain and troubleshoot Full Count POS terminals, receipt printers, and connectivity.
Assist with troubleshooting the on-premises Avaya phone system, including handling extensions and desk phone deployments.
Set up and support staff iPads and other iOS devices.
Maintain an accurate inventory of hardware assets and document common technical fixes.
Manage a daily support ticket queue and prioritize work independently.

Benefits

Medical, dental, and vision insurance for employees working 25 hours or more per week.
Company-paid and voluntary life insurance for employees working 25 hours or more per week.
Short- and long-term disability coverage for employees working 25 hours or more per week.
Critical care, accident, and hospitalization supplement insurance for employees working 25 hours or more per week.
Flexible spending accounts for employees working 25 hours or more per week.
Paid time off for employees working 25 hours or more per week.
Paid holidays after 30 days for employees working 25 hours or more per week.
401(k) retirement plan for employees working 25 hours or more per week.
Free employee wellness center, gym, and pool.
Onsite childcare center with an employee discount.
Employee food pantry.
Holiday pay at 2.5 times the regular pay rate for working holidays.
Continuing education opportunities.