Technology Service Technician - Information Technology

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

About The Position

The Technology Service Technician maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and peripherals. The role also involves documenting, maintaining, upgrading, or replacing hardware and software systems, and supporting and maintaining user account information, including rights, security, and system groups. The incumbent uses remote diagnostic and maintenance tools when appropriate and works as part of a technical support team while following Seminole Tribe policies and procedures. The position requires an organized approach to daily work, maintaining records of support activities as required by departmental policy, and keeping the work environment clean, safe, and hazard-free. The technician may perform other departmental duties as required by management. The casino is a hectic, fast-paced, crowded, and often noisy environment, and the role may involve exposure to secondhand smoke, excessive noise, and the general public. Candidates must obtain gaming licensure through a background check before an offer is extended.

Requirements

Professional certification and 0–3 years of experience in hardware, software, and network diagnostics.
Well-developed written and verbal communication skills.
Strong people skills and efficient time-management skills.
Ability to communicate effectively with guests in English as required by the position's duties and responsibilities.
Knowledge of commonly used concepts, practices, and procedures.
A+ Certification and at least one of the following: MTA 349: Windows OS Fundamentals; MTA 365: Windows Server Administration Fundamentals; MTA 366: Networking Fundamentals; MTA 367: Security Fundamentals; or Microsoft Office Specialist Certification. The required additional certification must be obtained within three months of hire.
Ability to frequently lift and/or move up to 30 pounds.
Ability to meet the position's vision requirements, including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Must obtain gaming licensure through the company's compliance and regulations background-check process before an offer is extended; checks may include credit and criminal background checks and a drug screen.

Nice To Haves

Experience with mid-range systems.
Proficiency operating computers and software programs.

Responsibilities

Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
Use remote diagnostic and maintenance tools to resolve issues when appropriate.
Document, maintain, upgrade, or replace hardware and software systems.
Support and maintain user account information, including rights, security, and system groups.
Maintain records of support activities as required by departmental policy.
Work effectively as a member of a highly technical support team.
Maintain an organized approach to daily business.
Maintain a clean, safe, and hazard-free work environment.
Follow Seminole Tribe policies and procedures.
Perform other departmental duties as required by management.