Information Technology Technician II

Harris County•Houston, TX

About The Position

The Information Technology Technician provides technical support for courtroom technology, end-user systems, and related infrastructure supporting the daily operations of the Harris County District Courts. The role supports judges, court staff, and administrative personnel across a large judicial environment and helps ensure that courtroom systems remain operational and reliable. The technician responds to technical issues in real time, including during active court proceedings, and provides support onsite, remotely, and by telephone. The position is regular full-time. Hours will be discussed during the departmental interview and may vary. Weekend work is required on a five-week rotation, and additional hours may be required to support court proceedings, system updates, or emergency operations. Salary depends on qualifications.

Requirements

Associate degree from an accredited college or university, or four to six years of experience in technical support, IT support, or a related role.
Knowledge of computer hardware, software, and basic networking concepts.
Knowledge of audio and video technology systems used in courtroom environments.
Ability to troubleshoot technical issues across a range of systems and devices.
Ability to work in a fast-paced environment and respond to issues during active court proceedings.
Strong customer service and communication skills.
Ability to manage multiple support requests and prioritize effectively.
Employment is contingent upon passing a background check and drug screen.

Nice To Haves

Basic knowledge of Active Directory, user account management, and system access.
Familiarity with Microsoft Office applications and common business software.
Associate degree in information technology or a related field.
Experience supporting audio/video systems or courtroom technology.

Responsibilities

Provide help desk support to judges, court staff, and administrative personnel through onsite, remote, and telephone support.
Troubleshoot hardware, software, and user-related technical issues.
Support and maintain courtroom audio and video systems, including presentation equipment, video conferencing systems, and livestreaming technology.
Respond to technical issues during court proceedings and ensure courtroom systems remain operational.
Install, configure, and maintain computers, printers, scanners, and other technology equipment.
Perform equipment updates, repairs, and replacements as needed.
Diagnose technical problems across multiple systems and coordinate solutions.
Work with internal IT staff and vendors when escalation is required.
Provide basic training and guidance on software applications and technology systems used within the courts.