Information Technology Specialist II

PowerSouth Energy Cooperative•Andalusia, AL

About The Position

PowerSouth Energy Cooperative is hiring an Information Technology Specialist II in its Computer Information Services Department. The role provides technical support and serves as the primary point of contact for IT-related issues for PowerSouth employees. Support covers end-user computing devices, mobile devices, peripherals, and standard business software applications. The position resolves Tier 1 incidents and service requests, documents and escalates advanced issues according to established procedures, and supports endpoint security and compliance efforts. The position also supports IT asset lifecycle activities, including device staging, inventory management, warehousing, procurement administration, and equipment disposal. The successful candidate will provide user assistance and education, troubleshoot routine technology issues, and follow established procedures while working effectively with others. PowerSouth Energy Cooperative is a generation and transmission electric cooperative headquartered in Andalusia, Alabama. It serves 22 distribution members across Alabama and northwest Florida and has more than 560 employees at nine locations. Safety is the company’s number one core value. Employment is subject to a negative drug screen, a background check, and completion of a comprehensive employment application. Applications are accepted through PowerSouth’s careers website by October 27, 2026.

Requirements

Associate degree in Information Technology or a closely related field, or at least three years of relevant experience in lieu of the degree.
Foundational technical knowledge of end-user computing environments, including desktop and laptop systems, mobile devices, peripheral equipment, and standard business software applications.
Ability to install, configure, and support approved software and operating systems in a corporate environment.
Strong customer service and communication skills, including the ability to educate users, answer technical questions, and troubleshoot routine technology issues clearly and professionally.
Sound judgment, initiative, and ability to follow established procedures while working effectively as part of a team.

Responsibilities

Install, configure, support, and troubleshoot end-user computing devices, mobile devices, and peripheral equipment in a corporate environment.
Deploy, maintain, and support approved hardware, operating systems, and standard business software applications.
Educate users on the proper use of end-user devices and applications, and resolve hardware and software issues.
Support, maintain, and administer service desk platforms and end-user support tools.
Perform operational tasks related to user access requests, device enrollment, software deployment, asset tracking, and service request documentation.
Implement approved security configurations and practices for end-user computing devices and software.
Support endpoint protection tools, including antivirus and malware detection software, in accordance with organizational standards.
Educate users on basic cybersecurity awareness and help identify and report potential security incidents.
Support provisioning, staging, imaging, deployment, reassignment, refresh, and retirement of end-user devices.
Maintain accurate hardware and software asset records for lifecycle tracking, audits, and compliance; label equipment and update asset management systems and documentation.
Assist users with connectivity and access issues involving end-user devices and applications.
Perform basic troubleshooting of workstation, wireless, VPN, and peripheral connectivity problems.
Promote teamwork and group goals, communicate and cooperate within PowerSouth and with member systems, and demonstrate respect, dignity, accountability, integrity, and trustworthiness.