Information Technology Specialist

Virginia Information Technologies Agency • Martinsville, VA

1d • $19 - $20 • Onsite

About The Position

The primary goal of this entry-level position is to provide professional, timely, and high-quality technical support to all users, including staff, customers, partners, and students, while ensuring a positive customer experience.

Requirements

• Technical proficiency with Windows and macOS operating systems.
• Proficiency with Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, Teams, OneDrive, and SharePoint.
• Experience troubleshooting hardware, software, and peripheral issues.
• Experience installing, configuring, and maintaining software.
• Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi troubleshooting.
• Familiarity with directory services, such as Active Directory.
• Knowledge of IP security and desktop security best practices.
• Ability to analyze, research, and resolve technical problems effectively.
• Strong problem-solving and critical-thinking skills.
• Ability to provide professional, positive customer service.
• Effective verbal and written communication skills, including the ability to explain technical concepts clearly to nontechnical users.
• Ability to work independently and collaboratively as part of a team.

Nice To Haves

• One to two years of hands-on technical support or Help Desk experience is preferred.
• Experience supporting Linux operating systems.
• Relevant technical certifications, such as CompTIA A+ or IT service management (ITSM) certifications.

Responsibilities

• Respond to Help Desk and Level 1 technical support requests from users.
• Troubleshoot hardware and peripherals, including laptops, desktops, monitors, printers, phones, keyboards, mice, and docking stations.
• Install, configure, and maintain software and perform routine security updates.
• Analyze and resolve operating system issues in Windows and macOS environments.
• Resolve basic network and Wi-Fi connectivity issues.
• Set up and configure agency-owned laptops, desktops, and mobile devices.
• Set up and maintain user profiles, email accounts, passwords, and access.
• Assist with documenting IT processes and procedures.
• Document technical incidents, troubleshooting steps, and resolutions.
• Escalate complex technical issues to senior IT team members or the IT Director in a timely manner.
• Perform other duties as assigned by the supervisor or IT Director.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed