Information Technology Specialist

Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys•Oxford, MS

11h

About The Position

If selected for this position you will serve as an Information Technology Specialist in the United States Attorney's Office, Northern District of Mississippi, Oxford Office. You will provide a variety of Information Technology services in the following functional areas: Customer Support, Network Systems, and Information Technology Litigation Support Services.

Requirements

You must be a U.S. Citizen or National.
Initial appointment is conditioned upon a satisfactory pre-employment adjudication. This includes fingerprint, credit and tax checks, and drug testing.
Continued employment is subject to a favorable adjudication of a background investigation.
You must be registered for Selective Service, if applicable.
If selected, you may be required to complete a one year probationary period.
Federal employees must meet time-in-grade requirements within 30 days after the closing date of this announcement.
You must meet all qualification and eligibility requirements within 30 days after the closing date of this announcement and before placement in the position.
Meet or exceed all required competencies at the minimum proficiency level for the GS-12.
Have the required specialized experience for the GS-12.
Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
Information Management: Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
Technical Competence: Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; work with, understands, and evaluates technical information related to the job; advises others on technical issues.
Providing IT customer support in troubleshooting, recovering, and/or resolving recurring software/hardware problems.
Installing and/or configuring new or modified hardware and operating systems and software.
Monitoring network capacity and performance.
Assisting with developing, planning, and/or coordinating litigation support services.
Providing user training and/or assistance on a variety of programs and applications.

Responsibilities

Configuring, installing, and maintaining network systems.
Installing, configuring, troubleshooting and maintaining customer hardware and software.
Providing customer support services, training, and assistance on a variety of routine applications in response to user requirements.
Providing technical support for litigation-related systems, applications, databases, and electronic records used in support of legal proceedings.
Performing essential Litigation Support tasks associated with day-to-day operations of utilizing specialty litigation support hardware and software network capability systems.
Aiding litigation teams on legal automation requirements and systems capabilities to facilitate litigation decisions, case preparation, and trial presentation.
Implementing programs to ensure users understand and adhere to government standards of systems security policies, procedures, and promote awareness of security issues among management and employees.