Information Technology Specialist
About The Position
Under the supervision of the Director of Technology, the Information Technology (IT) Specialist will support the municipality’s technology infrastructure, with a specialized focus on emergency communications systems. The IT Specialist ensures that all technology platforms - including public safety communications, 9-1-1 systems, dispatch applications, and municipal IT networks - operate securely, reliably, and efficiently. The IT Specialist will collaborate closely with police, fire, emergency management, and other municipal departments to maintain mission-critical services that protect public safety and ensure continuity of operations. The regular schedule of the IT Specialist is 8am-4pm. However, the IT Specialist will be required to respond after regular hours to emergencies related to the communications system or for other scheduled maintenance. For this reason, there will be a degree of flexibility in the schedule of the IT Specialist.
Requirements
- Associate’s degree in Information Technology, Computer Science, or A+ and Network+ Certification or equivalent combination of education and experience.
- 3-5 years of experience in IT Helpdesk or as an IT Specialist.
- Must pass a test of technical professional knowledge to proceed to oral exam.
- Must pass a public safety background check with the East Providence Police Department.
Nice To Haves
- Knowledge of networking, VoIP, radio systems, and CAD applications.
- Familiarity with public safety software (e.g., 9-1-1, dispatch, records management).
- Strong troubleshooting and problem-solving skills.
- Experience with cybersecurity best practices and IT governance.
- Experience in public safety communications or municipal IT.
- Bachelor’s Degree
Responsibilities
- Maintain, configure, and troubleshoot public safety communications technologies, including 9-1-1 call systems, CAD (Computer-Aided Dispatch), radio networks, and interoperability platforms.
- Ensure continuous availability of emergency communications systems, including redundancy and backup solutions.
- Coordinate with state and regional emergency communications authorities for compliance and upgrades.
- Provide on-call support during emergencies, disasters, and large-scale incidents.
- Install, configure, and maintain hardware, software, and network systems for municipal departments.
- Provide technical support and training to staff on IT and communication systems.
- Maintain inventory of IT and communications equipment and assist in procurement.
- Implement cybersecurity policies and ensure compliance with state and federal regulations.
- Protect sensitive municipal and emergency communications data through secure storage and encryption methods.
- Support disaster recovery and business continuity planning.
- Assist with planning and implementation of new technology initiatives, including upgrades to public safety communications systems in coordination with the IT Director.
- Serve as liaison between municipal departments, vendors, and service providers.
- Document systems, procedures, and troubleshooting guides for internal use.
- Ability to respond to after-hours emergencies.
- Strong communication and interpersonal skills for working with diverse municipal teams.
- Commitment to confidentiality and information security.
- Responsible for the emergency backup and recovery process.
- Performs related duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
