Information Technology Specialist

Redwood Community Services•Ukiah, CA

2d•Onsite

About The Position

The IT Specialist plays a key part in ensuring the smooth operation and security of our agency’s technology infrastructure. You’ll be working alongside two full-time technicians who focus on hands-on technical tasks, while your role bridges the gap between support, coordination, and administration. This is a unique opportunity for someone who enjoys a balanced role, being approximately 50% technical support and 50% administrative/clerical work.

Requirements

At least one year of IT support experience in a professional setting.
A working knowledge of computer hardware, software, and networking systems.
Strong troubleshooting skills and the ability to communicate technical information clearly to non-technical users.
Experience managing documentation, organizing digital files, and updating systems.
A proactive mindset and the ability to prioritize tasks in a dynamic environment.
Must possess a valid CA Driver’s License, current auto insurance, and a clean DMV printout (no more than 3 points).
Must pass a clear background check with DOJ, CACI, FBI, CCL.
CPR and First Aid Certified.
TB Exam and Physical at the time of employment.
Employees must use a personal vehicle that meet all agency requirements, including maintaining liability insurance that meets or exceeds state requirements.
Employees are responsible for ensuring the timely renewal of their vehicle insurance policies and providing updated documentation to the agency to remain in good standing and compliant with position requirements.

Nice To Haves

Familiarity with ticketing/helpdesk systems and automation tools.
Experience in an administrative support or hybrid tech/clerical role.
Comfort conducting staff training or writing user guides.
A customer service mindset with a focus on efficiency and follow-through.

Responsibilities

Install, configure, and update software and hardware across our systems.
Serve as a primary point of contact for IT support, helping staff resolve technical issues efficiently through our internal helpdesk system, Freshworks.
Document technical problems and resolutions to maintain accurate records and elevate recurring issues or trends.
Collaborate with both internal team members and external vendors to ensure project timelines, updates, and service agreements are on track.
Conduct regular system maintenance in our internal systems, including Microsoft 365.
Create, manage, and distribute data-driven reports that help guide decision-making and continuous improvement across the department.
Assist with administrative and clerical functions, including department purchasing and financial processes, organizing training sessions, tracking asset inventory, and preparing documentation for audits or budget planning.