Information Technology Specialist

DENSO • Southfield, MI

3h • $60,000 - $76,000

About The Position

Under moderate supervision, the Information Technology Specialist diagnoses and resolves hardware, software, and network equipment issues, and assists with researching and implementing new information systems technology. The role also provides backup reception coverage and technical support for telephone and voicemail systems.

The specialist supports computers, servers, network equipment, operating systems, software applications, associate access services, and department-specific tools. The role tracks issues, performs daily tape backups, maintains equipment and software licensing records, supports access-control reviews and departed-associate data archiving, and researches technology purchases and upgrades. After approval, the specialist prepares purchasing documentation and implementation project plans.

Requirements

• Associate's degree in computer science, information technology, or a related field.
• At least 1 year of related experience.
• Information technology diagnostic skills.
• Demonstrated problem-solving skills.
• Ability to foster and maintain relationships and work as part of a cross-functional team.
• High level of accuracy, including under pressure.
• Time-management and priority-setting skills.
• Proficiency in Microsoft Office products such as Word, Excel, and PowerPoint.
• Ability to maintain confidential information.

Responsibilities

• Investigate, resolve, and monitor computer hardware issues involving laptops, desktops, servers, monitors, mice, and keyboards.
• Investigate, resolve, and monitor network equipment issues, including network errors, printers, scanners, modems, and switches.
• Maintain and support associate applications, including RSA tokens and remote access.
• Record issues in the tracking or ticket system to identify trends and underlying problems.
• Install operating systems, resolve operating-system errors and compatibility issues, and install department- or site-specific software.
• Investigate, resolve, and monitor software application issues, including department-specific applications.
• Diagnose and resolve special access services for associates and provide training and assistance with special applications.
• Provide training and assistance to new associates.
• Troubleshoot network components and report issues to NAITS.
• Perform daily tape backups and record backup results for future reference.
• Record computer warranty information and provide management with cost analysis for warranty and licensing budgets.
• Track and inventory software licenses for DSCN desktops and servers.
• Cross-reference access-control reports and verify associate access with department management.
• Prepare reports for removing departed associates and archiving their data.
• Research and investigate hardware and software technologies before purchases, upgrades, or installations; analyze findings and prepare management reports.
• After approval, prepare purchase orders and fixed-asset request forms, and create implementation project plans.
• Back up the receptionist and support related activities.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and prescription drug plans.
• 401(k) with 4% company match.
• Vacation/PTO and 13 paid holidays.
• Bonus program.
• FSA/HSA and dependent care programs.
• Company-provided life, disability, ADD, and business travel insurance.
• No-cost wellness and chronic condition management programs.
• Optional insurance programs, including legal, identity theft, and critical illness coverage.
• Tuition reimbursement.
• Career development and ongoing training.
• Employee assistance program.
• Employee spotlight and recognition program.
• Volunteer opportunities.
• Onsite fitness center (varies by location).
• Cafeteria and food markets (vary by location).
• Onsite health clinic and pharmacy (vary by location).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree