Information Technology Specialist II

PowerSouth Energy Cooperative•Andalusia, AL

7d•Onsite

About The Position

PowerSouth Energy Cooperative, headquartered in Andalusia, AL, is a generation and transmission (G&T) electric cooperative with 22 distribution members - 18 electric distribution systems and four municipal electric systems - in Alabama and northwest Florida. PowerSouth's member systems provide power to end-use consumers across 51 counties in Alabama and 10 counties in Florida. PowerSouth's most important asset is a workforce of more than 560 men and women at nine PowerSouth locations. Safety is PowerSouth's number one core value, and its employees set the bar for safety excellence and have achieved an impressive safety record. The purpose of this position is to provide technical support and serve as the primary point of contact for IT-related issues for all PowerSouth employees. This support includes end-user computing devices, mobile devices, peripherals, and standard business software applications. This position is also responsible for resolving Tier 1 level incidents and service requests, as well as properly documenting and escalating advanced issues in accordance with established procedures. This position also supports endpoint security and compliance efforts. In addition to user support, this position supports IT asset life cycle activities including device staging, inventory management, warehousing, procurement administration, and equipment disposal.

Requirements

An Associate degree in Information Technology or a closely related field. In lieu of an Associate degree, the incumbent must have a minimum of three (3) years' relative experience.
Foundational technical knowledge of end-user computing environments, including desktop and laptop systems, mobile devices, peripheral equipment, and standard business software applications.
The ability to install, configure, and support approved software and operating systems in a corporate environment is required.
Strong customer service and communication skills are essential, including the ability to educate users, respond to technical questions, and troubleshoot routine technology related issues in a clear and professional manner.
The incumbent must demonstrate sound judgment, initiative, and the ability to follow established procedures while working effectively as part of a team.

Responsibilities

Installs, configures, supports, and troubleshoots end-user computing devices, mobile devices, and peripheral equipment in a corporate environment; accountable for the deployment, maintenance, and support of approved hardware, operating systems, and standard business software applications; provides user education and assistance related to proper use of end-user devices and applications while resolving hardware and software issues.
Supports, maintains, and administers service desk platforms and end-user support tools; performs operational tasks related to user access requests, device enrollment, software deployment, asset tracking, and service request documentation as these systems are used to support help desk operations, software compliance, and IT asset lifecycle activities.
Implements approved security configurations and practices used to safeguard end-user computing devices and software; supports endpoint protection tools, including antivirus and malware detection software, in accordance with organizational standards; educates users on basic cybersecurity awareness and assists in recognizing and reporting potential security incidents.
Support the provisioning, staging, imaging, deployment, reassignment, refresh, and retirement of end-user devices; maintain accurate hardware and software asset records to support lifecycle tracking, audits, and compliance requirements; label equipment, update asset management systems, and ensure documentation accurately reflects asset status at all stages of use.
Assists users with connectivity and access issues related to end-user devices and applications; performs basic troubleshooting of workstations, wireless, VPN, and peripheral connectivity problems.
Responsible for ensuring the success of PowerSouth by promoting teamwork, group goals and objectives, properly communicating and cooperating within the PowerSouth organization and with member systems as well as demonstrating and promoting standards of respect and dignity, accountability, integrity, and trustworthiness.