Information Technology Technician

North Texas Municipal Water District•Wylie, TX

5d•$28 - $41

About The Position

The Information Technology Technician provides technical support across the North Texas Municipal Water District under the direct supervision of the IT Support Supervisor. The role maintains knowledge of end-user hardware and software to resolve problems efficiently and provide timely, face-to-face support to customers and users. Support includes the District’s workforce, including senior executives and appointed Board members, as well as IT teams and users at remote District sites.

Requirements

High school diploma or GED.
Two years of experience in desktop PC support, Microsoft administration tools, or application support; equivalent education may be substituted.
General knowledge and analytical skills relating to IT equipment, including laptop, desktop, and notebook PCs.
Basic knowledge of LAN and WAN connectivity and topology.
Knowledge of printers, IP telephony, wiring and cabling, audio/visual equipment, and electronics.
Ability to communicate effectively verbally and in writing.
Excellent communication and organizational skills, and good judgment based on established procedures and policies.
Ability to adapt to flexible work locations and environments, including remote sites across the District’s footprint.
Occasional shift work, including regularly scheduled on-call duties after hours and on weekends.
If required to drive a District vehicle for business, maintain a current, valid, vehicle-appropriate driver’s license for the employee’s state of residence.

Nice To Haves

A+, Network+, ITIL, or other industry-standard IT certifications are preferred.

Responsibilities

Provide computer and network support for user-reported software and hardware problems, including support for Directors, Executives, and appointed Board members.
Serve as a Tier 1 technical resource, assisting with installation, configuration, maintenance, and troubleshooting of District IT hardware, software, and peripheral devices.
Maintain knowledge of operating systems and application software to provide effective support.
Perform in-depth troubleshooting in high-pressure environments and within short time requirements.
Install and troubleshoot software applications and hardware.
Assemble, configure, and maintain laptops, desktops, tablets, kiosks, and related equipment.
Analyze, test, and recommend system processes and enhancements to the IT Infrastructure and Support Manager.
Add and maintain network users, assign application access, ensure security, and keep user records current in Active Directory.
Provide audio/visual support for meeting rooms, training rooms, and the board room as needed.
Support system administrators, network administrators, business analysts, GIS analysts, and enterprise application administrators as requested.
Participate in team meetings and provide input and suggestions.
Perform other duties as assigned or requested.