Technology Service Owner

Zions Bancorporation • Midvale, UT

17h • Onsite

About The Position

Zions Bancorporation’s Enterprise Technology and Operations (ETO) team is seeking a Technology Service Owner to provide end-to-end ownership of critical services and applications. The role manages production issues, oversees technology roadmaps, coordinates vendor management, and serves as a key liaison with stakeholders to support seamless production operations and service management. It drives incident, change, problem, and project management functions; collaborates with vendors on future-state implementations; and coordinates and validates service restoration. The position supports operational excellence, business needs, and continuous improvement across technology platforms.

The position is fully in office five days a week at the Zions Technology Center in Midvale, Utah. The 400,000-square-foot technology and operations campus is described as a sustainably built, LEED-certified facility with solar power, EV charging, access to transit and outdoor recreation, a café, and a healthy indoor environment.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field.
• At least 4 years of experience managing application support, technology roadmaps, application troubleshooting, or directly related experience; a combination of education and experience may meet job requirements.
• Advanced knowledge of application support, IT infrastructure, technology troubleshooting, databases, stakeholder management, and roadmap management.
• Demonstrated ability to work with stakeholders to understand business needs.
• Advanced data analysis, problem resolution, research, and customer relations skills.
• Strong verbal and written communication skills.
• Strong attention to detail.
• Ability to meet deadlines, multitask, and work well under pressure and in changing environments.

Nice To Haves

• Knowledge of Microsoft Excel analytics.
• Knowledge of ServiceNow or ADO.

Responsibilities

• Own and maintain technology roadmaps for relevant applications.
• Coordinate vendor management activities and product roadmap discussions.
• Serve as a liaison with stakeholders for production support and service management.
• Lead incident, change, problem, and project management functions.
• Collaborate with product vendors to determine future-state product roadmaps and implementations.
• Coordinate issue resolution and validate restoration of services.
• Monitor applications and infrastructure; assign and update alerts in coordination with enterprise management and business units.
• Apply advanced knowledge of application support, IT infrastructure, troubleshooting, databases, stakeholder management, and roadmap management.
• Perform project management functions as a project manager or team member; undertake other duties as assigned.

Benefits

• Medical, dental, and vision insurance starting day one.
• Life and disability insurance.
• Paid parental leave and adoption assistance.
• Health savings accounts, flexible spending accounts, and dependent care accounts.
• Paid training.
• Paid time off.
• 11 paid federal holidays.
• 401(k) plan with company match.
• Profit sharing.
• Competitive compensation in line with work experience.
• Mental health benefits, including coaching and therapy sessions.
• Tuition reimbursement for qualifying employees.
• Preferred banking products for employee ambassadors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level