Service Technician - Technology Products

Stallion Infrastructure Services•Houston, TX

About The Position

The Service Technician I executes the setup, installation, and repair of electronic communication and surveillance systems for remote and field-based sites. The role provides field support for technology products such as communications and networked surveillance equipment. It requires hands-on technical skills, strong troubleshooting ability, a customer-first attitude, and frequent travel.

Requirements

Knowledge of basic networking concepts and low-voltage systems.
Familiarity with various Video Management Systems (VMS) and IP-based cameras.
Ability to work independently or with minimal remote guidance.
Strong troubleshooting and problem-solving skills.
Excellent attention to detail and strong customer service orientation.
Proficiency in Microsoft Outlook, Excel, and Word.
Valid driver’s license and acceptable driving record.
Ability to lift up to 60 lbs and travel as needed.

Nice To Haves

Training from a two-year vocational or technical program or equivalent field experience.
1–2 years of experience in surveillance, communications, or related low-voltage installation work.

Responsibilities

Install, configure, and repair communication systems, including mobile cellular communications equipment, wireless network products, and satellite equipment such as PBX, modems, routers, satellite terminals, and hard-wired connections.
Support maintenance and repair of surveillance systems, including IP cameras, NVRs, and supporting powered components.
Configure and troubleshoot network, telephony, and satellite terminal-related systems.
Perform routine maintenance and system checks; complete field retrofits and upgrades.
Communicate job progress and issues to customers, project managers, and management.
Crosstrain and collaborate with additional field operations as required.

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