Technology Integrations Manager - Tempus

PNC

2d•$100,100 - $223,080•Remote

About The Position

At PNC, employees work together to deliver a strong customer experience in an inclusive workplace. Tempus Technologies, Inc., part of PNC, develops secure point-of-interaction payment technology and software solutions and supports customers with custom-ready integrations. The Technology Integrations Manager leads, mentors, and scales a team of Technology Integration Specialists responsible for delivering Tempus integrations. The role combines people leadership, delivery oversight, cross-functional partnership, and technical guidance, including escalation support for complex customer integrations. It is not a software development position, but requires sound technical judgment and the ability to review and guide integration designs and navigate customer and internal technical environments. The manager works closely with Sales, Product, Implementation, Engineering, and Customer Success leaders to deliver integrations predictably, establish scalable practices, and support a positive customer experience. PNC describes the broader role as providing technology solutions for business opportunities, directing cost-effective solutions that meet business requirements, managing technology demand and client relationships, consulting on process improvement, and translating client requirements into functional and non-functional requirements. The position may be eligible for remote work in select geographic locations, subject to PNC approval. Approved remote work must be performed from a quiet, secure, confidential home workspace, and occasional in-office participation may be required. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

A university or college degree is typically required; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Typically 5 or more years of industry-relevant work experience.
Typically at least 3 years of prior management experience.
Demonstrated people leadership, including the ability to build, coach, and scale technical teams.
Strong communication skills and the ability to align technical and non-technical stakeholders.
Ability to balance strategic leadership with tactical, hands-on problem solving.
Ability to advise customers and internal teams in complex technical discussions.
Organization, judgment, and proactive management of multiple priorities across customers and team members.
Ability to drive accountability while maintaining a supportive team environment.
Customer-focused approach and ability to use customer needs and satisfaction to inform business decisions.
Ability to assess and manage business risks in accordance with the Enterprise Risk Management Framework.
Preferred skills listed by PNC include business analysis, change management, digital transformation, IT strategies, payment processing software, point-of-sale software, problem management, project management, SDLC, stakeholder management, strategic planning, team leadership, and technology integrations.
Competencies listed by PNC include budgeting, business acumen, consulting, influencing, IT project planning and organization, product and vendor evaluation, relationship management, and requirements analysis.

Nice To Haves

Previous experience managing or leading technical, integration, or implementation teams.
Strong background supporting client integrations or enterprise software implementations.
Experience as a senior technical consultant or solution architect.
Experience with payment systems, e-commerce, point-of-sale, or platform ecosystems.
Comfort reviewing source code and troubleshooting integration issues; hands-on development is not expected.

Responsibilities

Lead, coach, and develop Technology Integration Specialists through regular one-on-ones, performance feedback, and career development planning.
Set clear expectations, roles, and success measures for team members.
Support onboarding, training, and ongoing skills development.
Foster a collaborative, accountable, and customer-focused team culture.
Participate in hiring and workforce planning as the Integration team grows.
Oversee and guide integration discovery, design, and execution across customer projects.
Serve as an escalation point for complex or high-risk integration challenges.
Review integration architectures, API specifications, and technical documentation for quality and consistency.
Ensure integration practices address security, scalability, and maintainability.
Balance hands-on technical support with managerial responsibilities as needed.
Partner with Sales leadership on technical discovery, pre-sales discussions, and estimates for complex integrations.
Work with Product and Engineering to communicate integration gaps, customer feedback, and roadmap needs.
Coordinate with Implementation and Customer Success leaders to support smooth handoffs and customer satisfaction.
Represent the Integration function in cross-department planning and prioritization.
Define, document, and improve integration processes, standards, and tooling.
Identify opportunities to improve delivery efficiency, predictability, and scale.
Manage risks, dependencies, and resource constraints across integration projects.
Influence long-term integration strategy in alignment with Tempus product evolution.
Identify, evaluate, and direct cost-effective technology solutions that meet business requirements.
Serve as a central contact for business demand management, technology expenditures, client feedback, relationship management, and the technology organization's client experience.
Manage consulting services and communications with internal business groups on process improvement projects supporting product strategies and revenue generation or cost reduction.
Manage analysis and elicitation of client requirements and their transformation into functional and non-functional requirements.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.
Model inclusive leadership, PNC values, change enablement, ownership of results, and employee development.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature.
Dental and vision coverage options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year depending on career level, plus time based on years of service.
Incentive-eligible compensation based on company, business, and/or individual performance.