Integrations Manager

Devoted Health•Waltham, MA

3d•$73,000 - $130,000•Remote

About The Position

The Integrations Manager is part of Integration Operations, a hub for electronic transactions within the Product Management Organization. The team manages electronic transactions, reviews and creates data specifications, and provides operational oversight of Devoted’s system integrations. The role combines technical system design, domain expertise, vendor and project management, and end-to-end integration ownership to support business goals and seamless integrations. The position owns integrations from system and workflow design and data specifications through development, testing, launch, and ongoing monitoring. It supports claims processing and operations for Medicare Advantage members, investigates issues affecting data exchanges, claims, payments, or members, and uses analysis, automation, and AI to improve operational performance and scale. The role also serves as the primary liaison with external vendors and clearinghouses and establishes integration KPIs, documentation, standard operating procedures, and best practices. Devoted Health describes itself as a remote-first, AI-driven company. The listed salary range is $73,000–$130,000 per year. The actual base salary may depend on qualifications, relevant experience, skills, education, certifications or licenses, and the applicant’s location. The company’s total rewards package for full-time employees includes employer-sponsored health, dental, and vision plans with low or no premium, generous paid time off, a $100 monthly mobile or internet stipend, stock options, bonus eligibility for roles below Director, parental leave, and a 401(k) program.

Requirements

At least 6 years in technical program management, EDI or integration operations, implementation, or technical product roles, with hands-on ownership of system integrations.
Working knowledge of healthcare data exchange standards and methods such as X12/ANSI, HL7, FHIR, XML, SFTP, and APIs, including batch and real-time exchanges.
Experience owning the full integration lifecycle, from system design and data specifications through testing, deployment, and post-launch monitoring, often in partnership with external vendors.
Ability to analyze complex data and workflows, identify root causes of gaps, and develop plans that improve scale, accuracy, and efficiency.
Hands-on troubleshooting skills, including comfort investigating files, data, and code to find root causes and solve ambiguous problems.
Strong execution skills, including managing multiple priorities, meeting deadlines, moving forward with sufficiently effective solutions, and keeping business goals in view.
Clear communication skills, including the ability to translate between technical and business teams and build effective relationships with external vendors, partners, and senior leadership.

Nice To Haves

Experience with healthcare claims processing, especially Medicare Advantage, including benefit configurations, clearinghouses, payment platforms, or pharmacy claims.
Understanding of healthcare data-exchange industry dynamics and experience evaluating vendors and partners to improve integration performance and reduce cost or risk.
SQL and data analysis skills for investigating issues, measuring integration performance, and reporting on KPIs.
Experience with Looker, Snowflake, or GitHub.
Experience using or building with AI tools, automation platforms, or LLM-based agents to scale operational work.

Responsibilities

Own integrations end to end, from system and workflow design and data specifications through development, testing, launch, and ongoing monitoring across X12, batch file exchanges over SFTP, and APIs.
Partner with Business, Product Management, Engineering, and Data Science teams to scope, build, and scale workflows and data exchanges that support claims processing and operations for Medicare Advantage members.
Investigate complex integration issues by examining files, data, and code; identify root causes and drive timely fixes when data exchanges affect claims, payments, or members.
Analyze data to identify gaps in workflows, data exchanges, and internal processes, and develop plans to improve efficiency, accuracy, and scale.
Redesign and scale integrations using AI and automation, including building AI agents to reduce manual work and improve end-to-end performance.
Serve as the primary liaison with external vendors and clearinghouses, ensuring service-level agreements and CMS compliance requirements are met.
Understand industry trends and evaluate new and existing vendor relationships to scale data exchanges, improve quality, and reduce operational risk.
Define and drive KPIs that measure integration success and operational health.
Establish documentation, standard operating procedures, and best practices to help the team scale.