Technology Installer | Network Solutions
About The Position
This role involves traveling to client locations to install and set up various equipment including computers, printers, cabling, and telephony systems. The Technology Installer will lead on-site activities, coordinate technicians and contractors, and provide technical support. Responsibilities also include accurate time tracking, documentation, following escalation procedures, asset management, client training, inventory maintenance, troubleshooting and repairing hardware, installing and repairing structured cabling, coordinating arrival times, managing ticket queues, operating and maintaining a company vehicle, and delivering excellent customer service. The role may also involve related project work as assigned.
Requirements
- Bachelor's degree from accredited college or technical school OR equivalent field service experience
- Able to use all related computer hardware and software
- Able to use job related tools
- Able to safely use step ladder
- Able to lift and/or move up to 100+ pounds of equipment
- Possess a valid driver's license in the employee's state of residence, allowing legal operation of a company vehicle.
- Provide documentation verifying a minimum age of 21 to meet company car insurance requirements.
- Maintain residence in assigned territory
Nice To Haves
- Willingness to travel regularly to client locations, including air travel and long-distance driving
- Skilled in troubleshooting, repairing, and upgrading a wide range of electronic voice, data, and AV hardware, including cabling and terminations
- Ability to work independently to complete maintenance, projects, and IMAC calls efficiently
- Provide coverage for other service areas when required
- Maintain high speed internet access
- Maintain residence in assigned territory
- Carry a company issued cell phone and respond when called upon
- 3 or more years of IT and/or field service experience OR one year as a Field Service Technician with CBIZ Network Solutions
Responsibilities
- Regular travel, including overnight stays, to client locations to install Edward Jones branch offices
- Responsibilities include set-up of computers, printers, cabling, telephony systems, and other equipment
- Lead and manage on-site installation activities, coordinating Field Service Technicians and overseeing contractors as needed
- Accurately track work time, update task status in the online system, and document ticket resolutions
- Follow escalation procedures to ensure timely resolution of issues
- Comply with Asset Management protocols by documenting equipment movements, properly packaging/shipping returns, and maintaining shipping logs
- Provide technical support with minimal disruption to client operations
- Train clients on the use of new hardware and technologies
- Maintain inventory of tools, parts, and vehicle stock to ensure readiness for client visits
- Troubleshoot, repair, and upgrade telephony, computing, network, print, and AV hardware as business needs evolve
- Install, maintain, and repair structured cabling in commercial settings, including cable management at end-user and network locations
- Coordinate ETAs that align with client needs for maintenance, project, and IMAC activities
- Monitor and manage ticket queues, assuming ownership of tickets as needed
- Legally operate and maintain a company vehicle in compliance with company policies, including scheduling regular maintenance
- Deliver excellent customer service at all times
- Perform related project work as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
