Solutions Engineer (Network)

Focus Group • Exeter, CA

7h • Hybrid

About The Position

The Solutions Engineer (Network) provides remote and onsite support, infrastructure deployments, and technical consultancy for customers across a range of sectors. The role is a subject matter expert in one or more technical domains and leads projects in their specialism, promoting best practice and technical excellence across the team.

The position focuses on designing, implementing, supporting, and maintaining customer network infrastructure, including LAN/WAN, SD-WAN, switching, firewalls, and wireless solutions. It also leads network-focused project work, coordinates technical workstreams, contributes to broader infrastructure and security projects, and works with customers and internal teams on scoping, design, implementation, and handover.

The engineer maintains accurate infrastructure records and technical documentation, develops best-practice materials and runbooks, mentors colleagues, and keeps technical knowledge current. The position is based in Exeter, with hybrid working options depending on performance, and may require flexibility in working hours or travel for project requirements.

Requirements

• Proven experience in a support, infrastructure, or solutions delivery role.
• Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences.
• Strong troubleshooting methodology and analytical problem-solving skills.
• Excellent attention to detail and documentation standards.
• Punctuality, responsibility, and excellent time management.
• Ability to work independently and as part of a project team.
• Flexibility to adjust working hours or travel for project requirements.
• Full valid UK driving licence.
• Strong desire to grow technical knowledge and achieve industry certifications.
• Demonstrable expertise in networking, including VLANs, routing and switching, firewalls, WAN/SD-WAN, and wireless design and deployment using Meraki, Cisco, or Fortinet.

Nice To Haves

• Experience working in an IT Managed Service Provider (MSP) environment.
• Vendor certifications in networking (Meraki, Cisco, Fortinet) or security platforms.
• Experience with scripting and automation, including PowerShell or Azure Automation.
• Familiarity with ITIL frameworks and service management principles.
• Experience with documentation platforms such as IT Glue, Hudu, or similar.

Responsibilities

• Deliver installation, configuration, and maintenance of customer infrastructure, including SD-WAN, switching, firewalls, wireless, SSE/SASE, and other network devices.
• Act as an escalation point for complex technical faults within the role’s area of specialism.
• Troubleshoot and resolve advanced infrastructure issues across networking estates.
• Design, implement, and migrate enterprise network solutions, including LAN/WAN, SD-WAN, VLANs, firewalls, and secure wireless across vendors such as Meraki, Fortinet, and Cisco.
• Lead network-focused projects, including network refreshes, LAN/WAN and SD-WAN rollouts, and firewall and wireless deployments, while contributing to cloud migrations, infrastructure deployments, and security implementations.
• Manage technical workstreams within larger programmes, coordinating with project managers, consultants, and third-party vendors.
• Attend and contribute to customer calls for technical scoping, solution design, and implementation planning.
• Undertake and document site surveys, technical audits, and readiness assessments.
• Support new customer onboarding and technology transitions, ensuring smooth handover to service operations.
• Audit and document client infrastructure, maintaining accurate configuration records.
• Develop and maintain best-practice documentation, knowledge base articles, and technical runbooks for the specialist area.
• Provide detailed solution designs and technical proposals to meet customer requirements.
• Mentor and support other engineers on complex project deliveries and technical escalations.
• Stay current with industry developments, emerging technologies, and relevant vendor certifications.
• Work with account management, pre-sales, and service teams to ensure a seamless customer experience.

Benefits

• 24 days of holiday plus bank holidays and birthday leave.
• Hybrid working options, depending on performance.
• Enhanced maternity, paternity, and adoption leave.
• Paid volunteering day and regular charity events.
• Wider company benefits across health, financial wellbeing, and pension.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed