Technician, Line Service (GON FT)

MODERN AVIATION INC • Jackson Township, OH

20h • $19 - $21 • Onsite

About The Position

The Line Service Technician (LST) provides safe, efficient aircraft ground handling while delivering exceptional customer service to aircraft owners, guests, and flight crews. This hands-on, operations-focused role supports arriving and departing aircraft with professionalism, urgency, and a positive attitude. The position is based at GON in Groton, Connecticut, and is full-time.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Open availability to work variable schedules, including evenings and weekends.
• Valid driver's license.
• Strong verbal and written communication skills.
• Strong mathematical aptitude.
• Ability to stand or walk for extended periods.
• Physical ability to perform frequent bending, reaching, and manual tasks and meet the physical demands of ramp operations.
• Must be legally authorized to work in the United States for any employer; visa sponsorship is not available.

Nice To Haves

• Previous customer service experience.
• Basic knowledge of aircraft types and aircraft servicing practices.

Responsibilities

• Fuel, tow, park, de-ice, position, and perform basic cleaning of aircraft.
• Operate aircraft ground support equipment according to procedures and safety standards.
• Deliver required ground support services accurately and on time for arriving and departing aircraft.
• Maintain awareness of ramp activity, aircraft movement, foreign object debris (FOD) prevention, and changing weather conditions.
• Perform duties with attention to detail and minimal supervision.
• Protect customers, employees, aircraft, and equipment by promoting safe operations.
• Follow company policies, standard operating procedures, and safety regulations.
• Use sound judgment to make timely decisions during active operations and remain alert to ramp hazards and operational risks.
• Assist passengers and flight crews professionally and courteously.
• Greet customers positively, anticipate their needs, offer additional services, and represent Modern Aviation professionally.
• Maintain a positive image with customers, vendors, partners, and airport stakeholders.
• Work effectively with other Line Service Technicians, Customer Service staff, and Operations leadership.
• Communicate clearly during aircraft movements and active operations.
• Perform additional duties as assigned by Shift Leads or Line Management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Company-paid life coverage
• Company-paid disability coverage
• 401(k) with company match
• Paid time off
• Paid holidays
• Additional voluntary benefit options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED