Technician, Line Service (DSM FT)
About The Position
The Line Service Technician provides safe, efficient aircraft ground-handling services and exceptional customer service to aircraft owners, guests, and flight crews. This hands-on, operations-focused role supports arriving and departing aircraft with professionalism, urgency, and a positive attitude. The technician performs aircraft fueling, towing, parking, de-icing, placement, and basic cleaning; operates ground support equipment; and provides timely ground support while maintaining ramp awareness and following safety procedures. The role involves working with Line Service Technicians, Customer Service staff, and Operations leadership. Employees must have open availability for variable shifts, including evenings, nights, weekends, and holidays as required. Work takes place around moving mechanical parts, weather extremes, chemicals such as aviation fuels and oils, and loud noise. Applicants must be legally authorized to work in the United States; Modern Aviation does not sponsor employment visas. A required behavioral assessment is part of the application process.
Requirements
- High school diploma or equivalent.
- At least 18 years of age.
- Open availability for variable schedules, including evenings and weekends.
- Valid driver’s license.
- Strong verbal and written communication skills.
- Strong mathematical aptitude.
- Ability to stand or walk for extended periods.
- Physical capability to perform frequent bending, reaching, and manual tasks and meet the physical demands of ramp operations.
- Legally authorized to work in the United States for any employer.
- Completion of the required Predictive Index behavioral assessment.
Nice To Haves
- Previous customer service experience.
- Basic knowledge of aircraft types and aircraft servicing practices.
Responsibilities
- Perform aircraft fueling, towing, parking, de-icing, placement, and basic cleaning.
- Operate aircraft ground support equipment according to procedures and safety standards.
- Deliver required ground support services accurately and promptly for arriving and departing aircraft.
- Maintain ramp awareness, including aircraft movement, foreign object debris prevention, and changing weather conditions.
- Perform duties carefully and with minimal supervision.
- Protect customers, employees, aircraft, and equipment by promoting safe operations.
- Follow company policies, standard operating procedures, and safety regulations.
- Use sound judgment to make timely decisions during active operations.
- Maintain awareness of ramp hazards and operational risks to support a safety-focused culture.
- Assist passengers and flight crews professionally and courteously.
- Greet customers positively, anticipate their needs, offer additional services, and represent Modern Aviation professionally.
- Maintain a positive image with customers, vendors, partners, and airport stakeholders.
- Work effectively with other Line Service Technicians, Customer Service staff, and Operations leadership.
- Communicate clearly during aircraft movements and active operations.
- Perform additional duties as assigned by Shift Leads or Line Management.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid life coverage
- Company-paid disability coverage
- 401(k) with company match
- Paid time off
- Paid holidays
- Additional voluntary benefit options
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
