Representative, Customer Service (DSM PT)

Modern Aviation•Des Moines, IA

About The Position

The part-time Customer Service Representative delivers Modern Aviation’s service to private and corporate aviation customers by providing professional, personalized support. The role is the first point of contact for customers and flight crews, manages service requests, and helps ensure a positive, seamless experience within the FBO, including in fast-paced or high-pressure situations. The schedule consists exclusively of evening and weekend shifts. The representative supports customer service operations, flight coordination, administrative work, communication across operational teams, and upkeep of customer-facing facilities. The position is performed primarily in a professional office environment using standard office equipment, with some tasks outdoors in all types of weather. The responsibilities listed are not exhaustive and may change at the employer’s discretion.

Requirements

Must be at least 18 years of age.
Valid driver’s license.
Ability to work evening and weekend shifts.
Strong verbal and written communication skills.
Intermediate proficiency with Microsoft Office products.
Strong multitasking, organizational, and decision-making skills.
Negotiation and sales skills.
High school diploma or equivalent.

Nice To Haves

Previous customer service experience.
Basic knowledge of aircraft types and aircraft servicing practices.

Responsibilities

Deliver proactive, personalized service to private and corporate aviation customers.
Meet, greet, and assist passengers and flight crews professionally and with care.
Arrange hotel accommodations, catering, and ground transportation.
Coordinate aircraft services, including fuel, hangar storage, and other operational requests.
Educate customers about available services, promotions, and programs.
Answer customer questions, resolve concerns, and provide service recovery as needed.
Enter trip details into scheduling software and update customer information as required.
Track flights using online databases to support timely service delivery.
Process customer invoices accurately and promptly.
Verify and coordinate service orders to support on-time departures.
Maintain working relationships with local service providers, including hotels, rental car agencies, and restaurants.
Communicate via air-to-ground and ground-to-ground radio, phone, and email.
Use sound judgment to make timely decisions consistent with company policies and procedures.
Coordinate with Line Service, Operations, and leadership teams.
Maintain positive, collaborative working relationships with teammates.
Perform additional duties as assigned to support operational needs.
Maintain a clean, welcoming lobby and keep snacks, beverages, and customer amenities stocked and presentable.
Represent the Modern Aviation brand professionally and positively.