Representative, Customer Service (DSM PT)
About The Position
The part-time Customer Service Representative (CSR) delivers Modern Aviation’s service to private and corporate aviation customers by providing professional, personalized support. The CSR is a first point of contact for customers and flight crews, manages service requests, and helps ensure a seamless experience within the FBO, including in fast-paced or high-pressure situations. The role is scheduled exclusively for evening and weekend shifts. The position handles customer and flight crew assistance, arrangements for accommodations, catering and ground transportation, coordination of aircraft services, flight tracking, trip data entry, customer information updates, invoicing, and service-order coordination. It also requires communication with customers and teammates, collaboration with operational departments and local service providers, and support for the cleanliness and presentation of the customer lobby and amenities. The position operates primarily in a professional office environment, using standard office equipment, and also requires some outdoor work in all types of weather conditions.
Requirements
- Must be at least 18 years of age.
- Valid driver’s license.
- Ability to work evening and weekend shifts.
- Strong verbal and written communication skills.
- Intermediate proficiency with Microsoft Office products.
- Strong multitasking, organizational, and decision-making skills.
- Negotiation and sales skills.
- High school diploma or equivalent.
- Applicants must be legally authorized to work in the United States for any employer; Modern Aviation is unable to sponsor employment visas.
Nice To Haves
- Previous customer service experience.
- Basic knowledge of aircraft types and aircraft servicing practices.
Responsibilities
- Deliver proactive, personalized service to private and corporate aviation customers.
- Meet, greet, and assist passengers and flight crews professionally and with care.
- Arrange hotel accommodations, catering, and ground transportation.
- Coordinate aircraft services, including fuel, hangar storage, and other operational requests.
- Educate customers about available services, promotions, and programs.
- Answer customer questions, resolve concerns, and provide service recovery as needed.
- Enter trip details into scheduling software and update customer information.
- Track flights using online databases to support timely service delivery.
- Process customer invoices accurately and promptly.
- Verify and coordinate service orders to support on-time departures.
- Maintain working relationships with local hotels, rental car agencies, restaurants, and other service providers.
- Communicate via air-to-ground and ground-to-ground radio, phone, and email.
- Use sound judgment to make timely decisions consistent with company policies and procedures.
- Coordinate with Line Service, Operations, and leadership teams.
- Maintain positive, collaborative working relationships with teammates.
- Perform additional duties as assigned to support operational needs.
- Maintain a clean and welcoming lobby and keep snacks, beverages, and customer amenities stocked and presentable.
- Represent the Modern Aviation brand with professionalism, positivity, and pride.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
