Line Service Technician

Hawthorne Global Aviati•Sioux City, IA

About The Position

The Line Service Technician represents Ascension FBO in a positive and professional manner while providing aviation ground services to customers. The role provides ground support to arriving and departing aircraft and customer service to crew members and passengers. Performance is primarily evaluated based on safe operation in accordance with established procedures and the ability to create a positive customer experience.

Requirements

High school diploma or equivalent.
At least 18 years of age.
Excellent customer relation skills.
Strong organizational skills.
Strong verbal communication skills and the ability to write legibly.
Basic math skills.
Possess and maintain a valid state driver’s license.
Stable job history.
Ability to work outdoors in extreme temperatures and inclement weather.
Excellent vision and coordination to move or direct fuel trucks and hoses.
Physical ability to frequently walk, stretch, bend, sit, stoop, reach, grasp, and climb.
Physical ability to regularly lift up to 50 pounds.

Responsibilities

Participate actively in new-hire and recurrent training.
Conduct operations in accordance with company policies and procedures.
Maintain high levels of safety and customer service.
Treat others with courtesy and respect.
Fuel and tow aircraft, wing walk, and provide general ground support in accordance with established procedures.
Marshal and greet aircraft professionally and in a friendly manner.
Perform periodic checks of equipment and facilities and document findings.
Keep the ramp clean and organized, free of debris and clutter.
Keep facilities and hangars clean and organized, free of debris and clutter.
Communicate customer feedback to appropriate Ascension FBO personnel.
Perform lawn care and janitorial services as assigned.
Immediately report safety incidents or hazards to appropriate management.
Initiate emergency and incident response procedures as required.
Perform other duties as assigned.