CDOC - OHR Technician III - System and Records Unit

State of Colorado • Colorado Springs, CO

2d • Onsite

About The Position

The Colorado Department of Corrections Office of Human Resources is seeking a Technician III for its Systems and Records Unit. The unit works in a fast-paced, customer-oriented environment and provides human resources services and consultation to the public, applicants, managers, and employees. The role supports personnel records and actions, system data quality, and efficient onboarding, while contributing to the department’s focus on teamwork, collaboration, accountability, excellence, integrity, respect, and continuous process improvement.

The position is open only to Colorado residents. The posting may also be used to fill future HR Technician III vacancies in Colorado Springs. Employment is contingent on required screenings, background investigation, drug testing, and successful completion of six-week CDOC Basic Training. The job requires the ability to work various shifts on a rotating schedule and to travel. Candidates must meet the stated age, education, work authorization, and other conditions of employment.

Requirements

• Three years of technical or high-level clerical experience, with part-time experience prorated; qualifying experience must be described in the application work history.
• College or university coursework in Criminal Justice, Sociology, Psychology, Business Administration, or a related field may substitute for the required experience year for year; an unofficial transcript must be submitted for credit.
• Superior customer service, strong organizational skills, accuracy, thoroughness, attention to detail, and ability to monitor work quality.
• Strong computer skills and strong oral and written communication skills, including the ability to communicate fluently in English and create accessible, plain-language documents and technical content.
• Exceptional interpersonal skills and ability to establish and maintain productive working relationships throughout the organization and with stakeholders.
• Innovative thinking, analytical skills, and ability to recognize system processes, identify improvement opportunities, analyze information, and choose an appropriate course of action.
• Adaptability, willingness to accept special projects and new assignments, and ability to handle a large, varied workload and contribute to team goals.
• Ability to work independently, take initiative, anticipate stakeholder needs, understand and apply rules, procedures, processes, and concepts, and advise others.
• Ability to remain alert, emotionally stable, observant, and mentally resilient under pressure, including stressful or potentially violent situations and high-stakes interactions.
• Must be at least 21 years old and possess a high school diploma or GED.
• Must have valid U.S. work authorization at the time of application; the department does not provide H-1B sponsorship.
• Must have no disqualifying felony convictions or other disqualifying history specified in the posting.
• Must successfully pass a medical screening, background investigation, drug test, and all modules of six-week CDOC Basic Training, including English reading comprehension and defensive tactics assessments and exams.
• Must be able to perform the physical defensive-tactics activities described in the posting, observe and respond to safety and security concerns, and seize, hold, control, or subdue violent or assaultive persons when required.
• Must be willing and able to travel and work various shifts, including days, afternoons, and graveyards, on a rotating schedule.
• Transportation to and from the facility is mandatory to pass through secured checkpoints; a valid driver's license is not required.
• Must complete tuberculosis screening upon hire.

Nice To Haves

• High-level clerical or technical work experience with the State of Colorado.
• Advanced knowledge and proven work experience with Google Applications, including Drive, Sheets, Docs, and Forms.
• Experience completing multiple projects simultaneously with frequent, ongoing deadlines.
• Progressive experience in a fast-paced, customer-oriented environment focused on high-quality customer service.
• Experience monitoring work, checking for errors, and verifying accuracy.
• Knowledge and experience researching and compiling statistics and data measurements and preparing reliable, logical, concise reports.
• Process improvement experience, including analyzing processes, identifying gaps, and recommending improvements.

Responsibilities

• Process personnel actions and movements, including new hires, disciplinary actions, transfers, promotions, demotions, resignations, terminations, cross-certifications, reallocations, and position creations and abolishments.
• Research and track S positions and complete actions in HRMES, CPPS, and DCIS.
• Perform quality control of HRMES, CPPS, WebX, DCIS, Form I-9, Document Manager, and HRDW; monitor entries to identify issues and clarify data with other work units to correct factual errors.
• Adjust work plans for unforeseen circumstances and recommend system and process improvements that support quality control and staff efficiency.
• Help make the onboarding process for new hires efficient and welcoming, including contributing to efforts to streamline the process.
• Verify adequate releases, gather information, and monitor file reviews requested by employees, supervisors, investigators, and attorneys.
• Provide approved stakeholders with accurate employment verification information, including employment dates, salary, and work titles.
• Perform other duties as assigned.

Benefits

• Distinctive career advancement opportunities throughout the state system.
• Retirement benefits through the PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus 401(k) and 457 plans.
• Medical and dental health plans.
• Short- and long-term disability coverage.
• Paid life insurance.
• 11 paid holidays per year, plus vacation and sick leave.
• Wellness program.
• Tuition reimbursement.
• Training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED