System Engineer III

Westchester Medical Center•Valhalla, NY

About The Position

The System Engineer III handles the highest levels of support problems, projects, and assignments, demonstrating expertise beyond junior staff and serving as a subject matter expert. The role is responsible for technologies and infrastructure supporting WMC data centers, servers, cloud and other storage systems, databases, and related technologies. It partners with WMC Security teams to apply, maintain, and oversee protections against cyber, criminal, and physical threats. The position provides ongoing operational oversight and support, measuring utilization and performance and responding to operational needs, projects, and problems. Duties include work with hardware installation and configuration, databases, storage systems, operating systems, data center environments, security, and software. The engineer performs high-level troubleshooting, maintains asset, configuration, and security standards, and ensures required software and hardware updates are applied, tested, and verified. The role also coordinates with WMC IT teams on access, project rollouts, problem resolution, and end-user support, and may lead the team to maintain continuity of service.

Requirements

Six years of experience supporting information systems and/or in systems engineering.
Experience supporting healthcare technology, including servers, databases, cloud-based systems, and other storage systems.
Bachelor’s degree in information technology, science, or a related field; required education may be substituted with 15 or more years of specifically related work experience.
Knowledge of data center operations and infrastructure, computer technologies including servers, databases, cloud, other storage devices, and related technologies and applications.
Ability to work well with medical professionals.
Effective oral and written communication skills.
Ability to use computer applications such as spreadsheets, word processing, calendar, email, and database software to perform work assignments.
Good judgment, initiative, accuracy, and thoroughness.
Physical condition commensurate with the demands of the position.

Nice To Haves

Experience with device management and integration.
Master’s degree.

Responsibilities

Maintain, support, and lead the team in basic and advanced Tier III technical and operational support for WMC data centers and infrastructure, including servers, databases, cloud, and other data storage systems.
Install and decommission enterprise computer hardware and equipment, including servers, peripheral equipment, databases, and storage systems.
Protect the data center and related technologies against cyber, criminal, and physical threats.
Configure equipment and systems according to hospital-approved protocols and standards.
Troubleshoot advanced issues and repair equipment within the role’s scope in support of hospital operations.
Support other IT teams and end users as necessary to maintain system availability.
Participate in project implementation assignments and expand infrastructure for incremental and large-scale projects.
Coordinate and collaborate with WMC departments and IT teams on site and infrastructure readiness and problem resolution.
Work with more senior team members on advanced technical problems, projects, and problem solving.
Execute routine projects independently and work with the manager to plan and execute larger local projects.
Perform asset management duties as defined by WMC.
Adhere to WMC security protocols and standards.
Serve as team leader as needed to provide continuity of service.
Monitor infrastructure utilization and performance, troubleshoot issues, and verify system availability and performance.
Ensure required software and hardware updates are applied, tested, and verified.