System Engineer III

Westchester Medical Center•Valhalla, NY

About The Position

The System Engineer III handles the highest levels of support problems, projects, and assignments and demonstrates expertise beyond that of junior team members. As a subject matter expert, this role is responsible for technologies and infrastructure supporting WMC data centers, servers, cloud and other storage systems, databases, and related technologies. The position partners with WMC Security teams to apply, maintain, and oversee elevated protections against cyber, criminal, and physical threats. The role provides ongoing operational oversight and support, measures infrastructure utilization and performance, and responds to operational needs, projects, and problems. Duties include hardware installation and configuration, database and storage system support, operating system and data center environment support, security, and software. The System Engineer III performs high-level troubleshooting, maintains asset management, configuration, and security standards, and ensures required software and hardware updates are applied, tested, and verified. The role also troubleshoots issues, verifies system availability and performance, collaborates with other WMC IT teams on access, rollouts, problem resolution, and end-user support, and serves as team leader when needed to maintain continuity of service.

Requirements

Six years of experience supporting information systems and/or in systems engineering.
Experience supporting healthcare technology, including servers, databases, cloud-based systems, and other storage systems.
Bachelor’s degree in information technology, science, or a related field; required education may be substituted with 15 or more years of specifically related work experience.
Knowledge of data center operations and infrastructure, computer technologies including servers, databases, cloud, other storage devices, and related technologies and applications.
Ability to work well with medical professionals.
Ability to communicate effectively, both orally and in writing.
Ability to effectively use computer applications such as spreadsheets, word processing, calendar, e-mail, and database software in performing work assignments.
Good judgment, initiative, accuracy, and thoroughness.
Physical condition commensurate with the demands of the position.

Nice To Haves

Experience with device management and integration.
Master’s degree.

Responsibilities

Maintain, support, and lead the team in basic and advanced (Tier III) technical and operational support for WMC data centers and infrastructure, including servers, databases, cloud, and other data storage systems.
Perform advanced computer hardware installations and decommission enterprise equipment, including servers, peripheral equipment, databases, and storage systems.
Protect the data center and its technologies against cyber, criminal, and physical attacks.
Handle routine and complex equipment and system configurations according to hospital-approved protocols and standards.
Troubleshoot advanced issues and repair equipment within the role’s purview in support of WMC hospital operations.
Support other IT teams and end users as necessary to maintain system availability.
Participate in project implementation assignments and expand infrastructure for incremental and large-scale projects.
Coordinate and collaborate with WMC departments and IT teams on site and infrastructure readiness and problem resolution.
Assist and work alongside more senior team members on advanced technical problems, projects, and problem solving.
Execute routine projects independently and work with the manager to plan and execute larger local projects.
Perform asset management duties as defined by WMC.
Adhere to WMC security protocols and standards.
Serve as team leader as needed to provide continuity of service.
Measure infrastructure utilization and performance and respond to emerging operational needs.
Ensure required hardware and software updates are applied, tested, and verified; troubleshoot issues and verify system availability and performance.