BT System Engineer III

Faith Technologies•Menasha, WI

About The Position

The Business Technology System Engineer III is responsible for operating secure, highly available computing applications, platforms, servers, and networks. The role installs, maintains, upgrades, and improves operating and application environments, while supporting the reliability, performance, and ongoing operation of infrastructure and systems. This includes monitoring systems, responding to incidents and problems, and planning for growth. The role deploys new technologies and designs, installs, configures, maintains, and tests server operating systems, networks, related utilities, and hardware. Customer service orientation, vendor relationship skills, attention to detail, and strong communication and collaboration skills are important to success. The position supports servers, storage, virtual environments, cloud platforms, backup infrastructure, and system security. It participates in planning and project work with stakeholders, Business Technology Leaders, project teams, engineers, and vendors. Operational responsibilities include monitoring systems and capacity, performing maintenance and health checks, troubleshooting and resolving escalated issues, managing changes, supporting security procedures, reporting operational metrics, and documenting system changes. Typical work hours are between 7:00 a.m. and 5:00 p.m. Monday through Friday, although work may be performed at any time on any day of the week to meet business needs. Travel is 15%.

Requirements

Associate degree in Information Technology or Business, or equivalent professional experience and relevant training.
At least 8 years of experience with system administration, security, and systems such as O365, Nutanix, VMware, Citrix, Commvault, and Windows Infrastructure.
Microsoft Certified Solutions Expert (MCSE): Cloud Platform & Infrastructure certification.
VMware Certified Professional certification.
Citrix certification.
Customer service orientation, vendor relationship skills, attention to detail, and strong communication and collaboration skills.
Ability to travel 15%.

Responsibilities

Maintain, monitor, and support servers, storage, virtual environments, cloud platforms, backup infrastructure, and system security.
Follow procedures to monitor systems and resolve problems across infrastructure platforms of medium to high complexity.
Participate in and sometimes lead short-term planning with stakeholders and Business Technology Leaders.
Work with project teams to understand business needs, recommend solutions, and help ensure those needs are met.
Work with other engineers to understand technical requirements.
Participate in vendor meetings to determine solutions, implementation plans, and support plans.
Monitor system alerts and take appropriate action; perform routine maintenance, including backups and patch management.
Perform system health checks, recommend remediation, and identify additional checks as needed.
Monitor uptime, availability, security, hardware and software activity, and resource utilization for capacity planning; recommend upgrades as needed.
Identify problems, optimize performance, escalate issues when appropriate, and follow change-management procedures.
Analyze and report operational metrics to support process improvement and capacity planning; recommend improvements.
Provide production support for escalated items, troubleshoot problems, notify appropriate resources when failures occur, and work with those resources to resolve issues in accordance with service-level agreements.
Follow security requirements and procedures, report issues, and recommend improvements.
Document new or modified functions, modules, systems, and configurations.
Perform other related duties as required and assigned.