Records Technician

City of Acworth•Acworth, GA

2d•Onsite

About The Position

The Records Technician provides daily customer service for the department and maintains and retains its files, records, contracts, and agreements. The position performs technical records-processing duties, including maintaining computerized records and databases, handling citations and open records requests, preparing criminal-history reports, and maintaining jail and impound vehicle records. It also supports department operations through permit processing, fee collection, report preparation, office supply and mail administration, and upkeep of the emergency contact list. Work is assigned by the Administrative Coordinator through general instructions and is spot-checked by the supervisor for procedural compliance, accuracy, and appropriateness of results. The role involves frequent interruptions and contributes to the efficiency and effectiveness of department operations. Work is typically performed in an office.

Requirements

Ability to read, write, and perform mathematical calculations at a level commonly associated with completion of high school or equivalent.
Sufficient experience to understand the basic principles relevant to the major duties, usually associated with completion of an apprenticeship or internship, or one to two years in a similar position.
Possession of, or ability to readily obtain, GCIC/NCIC certification.
Knowledge of modern office practices and procedures; city and departmental policies and procedures; computers and job-related software; records and retention management guidelines; GCIC/NCIC policies and procedures; and open records laws.
Skills in prioritizing and organizing work, customer service, maintaining files and records, using common office equipment, and oral and written communication.

Responsibilities

Enter and retrieve data from computerized databases, including the GCIC/NCIC database.
Answer telephone calls, greet visitors, and provide information and assistance.
Process citations and open records requests.
Run criminal histories and prepare related reports.
Maintain jail records and impound vehicle records.
Collect fees, balance the cash drawer, and prepare deposits.
Process alcohol, soliciting, massage therapy, taxi, and other permits.
Purchase and maintain office supplies.
Collect, sort, and distribute mail.
Maintain and update the emergency contact list.
Prepare and update regular and special reports.
Display a positive attitude supporting the betterment of the City of Acworth, its citizenry, officials, supervisors, counterparts, and subordinates.
Perform other related duties as assigned.