Technician II Technology Support
About The Position
This entry-level position supports the execution and implementation of customized solutions and organizational initiatives through root cause analysis, reporting, KPIs, SLAs, internal cross-functional teams, and vendor relationships. The role coordinates delivery of customer-facing IT services, support, and project deployments. Work may include coding, programming, or integration with external customer technology and systems. The technician is responsible for daily management of costs, staffing, equipment inventory, system compliance, safety, and security for organizational resources, including hardware, software, automation, and network infrastructure. The position provides technical training and development to departmental resources and customers; monitors and adjusts expenses against financial expectations and organizational metrics; and builds professional customer relationships through face-to-face engagement, collaboration, and consultative interactions. Technology is used to initiate, deploy, and track projects and support services 24x7. The role performs technical, analytical, or maintenance work. Knowledge is typically gained through vocational or technical education combined with on-the-job training. Work involves applying defined analytical, scientific, or operational processes, following standard procedures or scientific methods, and working with a moderate degree of supervision.
Requirements
- Ability to communicate highly technical information to technical and non-technical users.
- Knowledge of Microsoft operating systems and software.
- Ability to grasp, lift from floor to shoulder height, lower, push, pull, carry, and manipulate equipment, packages, or parts weighing up to 70 pounds.
- Ability to travel by car to various UPS facilities.
- Valid driver's license.
- Must be a U.S. citizen or national, a lawful permanent resident, or otherwise authorized to work in the U.S. for this employer.
Nice To Haves
- Experience with VPN, Remote Desktop applications, Active Directory, and various web browsers.
- Technical certifications such as A+ or Network+.
- Technical work experience.
- Experience troubleshooting thermal printers.
Responsibilities
- Execute and implement customized solutions and organizational initiatives using root cause analysis, reporting, KPIs, SLAs, cross-functional teams, and vendor relationships.
- Coordinate delivery of customer experience for IT services, support, and project deployments.
- Perform coding, programming, and/or integration with external customer technology and systems when required.
- Manage costs, staffing, equipment inventory, system compliance, safety, and security for hardware, software, automation, and network infrastructure.
- Provide technical training and development to departmental resources and customers.
- Plan, monitor, and adjust expenses to meet financial expectations and organizational metrics.
- Establish and maintain professional customer relationships through face-to-face engagement, collaboration, and consultative interactions.
- Use technology to initiate, deploy, and track projects and support services 24x7.
- Perform technical, analytical, or maintenance work within assigned areas of expertise.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
