Technology Support Technician

Hamilton County Schools•Chattanooga, TN

About The Position

The Technology Support Technician provides technical support in a team environment with continual supervision. The role involves installing, maintaining, troubleshooting, and providing user training for district computer systems, including hardware, software, and peripheral equipment. The technician supports schools and other stakeholders, helps maintain equipment and asset records, and travels to district locations as needed. Salary is based on a combination of relevant education and experience; the position is classified as Grade 107.

Requirements

High school diploma or equivalent.
Vocational or technical training in computer hardware and software operations.
Valid state-issued driver's license.
Ability to communicate verbally and in writing.
Ability to perform basic electronic diagnostics and use related tools.
Sufficient manual dexterity to operate machinery, equipment, and tools.
Pre-employment drug screening is required.

Nice To Haves

One year of previous experience and/or training involving computer hardware maintenance.
Basic working knowledge of and experience with Microsoft and Apple.
Equivalent combinations of education, training, and experience may provide the knowledge, skills, and abilities required for the job.

Responsibilities

Install, set up, and maintain computer systems and peripherals, including hardware, software, printers, televisions, smart boards, sound cards, telephones, routers, surge protectors, and other components.
Troubleshoot, analyze, diagnose, and work to resolve or repair computer hardware, software, peripheral, or network problems.
Monitor and test equipment to ensure proper operation.
Identify data errors, line failures, communication interruptions, and equipment malfunctions; take appropriate action to correct errors, recover data, and obtain maintenance.
Pick up damaged or malfunctioning equipment, initiate warranty claims, and coordinate shipment to manufacturers when appropriate.
Operate a motor vehicle to travel throughout the district to deliver, move, or set up computer equipment, perform repairs, and complete other work activities.
Research repair or replacement costs for computers, peripherals, or components.
Assist with inventory and asset management.
Maintain workflow in the ticket system and assist with helpdesk calls.
Operate computers and other technology devices to perform job tasks.
Attend meetings as needed.
Receive, prepare, or complete forms, reports, correspondence, lists, procedures, training materials, spreadsheets, and other required documents.
Comply with applicable district, state, and federal codes, laws, rules, regulations, standards, policies, and procedures.
Adhere to the Teacher Code of Ethics as defined by Tennessee law.
Act professionally, respectfully, and welcomingly; create a customer-focused climate and provide quality services and support to schools and other stakeholders.
Work collaboratively with administrators, faculty, staff, students, and other stakeholders.
Follow established procedures to maintain safe assigned areas and work areas.
Maintain confidentiality, attend work regularly, and arrive on time.
Perform other related duties as assigned.