Technician II Technology Support

UPS•Lincoln, NE

4d•Onsite

About The Position

This entry-level position supports the execution and implementation of customized solutions and organizational initiatives through root-cause analysis, reporting, KPIs, SLAs, cross-functional teams, and vendor relationships. The role coordinates delivery of customer-facing information technology services, support, and project deployments, which may involve coding, programming, or integrating external customer technology and systems. The position manages daily costs, staffing, equipment inventory, system compliance, safety, and security for organizational hardware, software, automation, and network infrastructure. It provides technical training and development to departmental resources and customers, monitors and adjusts expenses against financial expectations and organizational metrics, and uses approved principles to set goals and measure results. The technician builds professional customer relationships through face-to-face engagement, collaboration, and consultative interactions, and uses technology to initiate, deploy, and track projects and support services around the clock. Work is technical, analytical, or maintenance-oriented, performed within standard procedures with a moderate degree of supervision. The position is based in Omaha or Lincoln and is not remote. The current schedule is Tuesday through Saturday, 4:00 a.m. to 12:30 p.m., subject to change based on business needs. The employee must be located in the same geographic area as the job or be willing to relocate, and must travel by car to UPS facilities. Compensation is $23.00–$27.00 per hour, plus benefits; starting pay depends on location, experience, education, training, and job-related skills and qualifications.

Requirements

Ability to communicate highly technical information to technical and non-technical users.
Knowledge of Microsoft operating systems and software.
Ability to grasp, lift from floor to shoulder height, lower from shoulder height to floor, push, pull, carry, and manipulate equipment, packages, or parts weighing up to 70 pounds.
Ability to travel by car to various UPS facilities.
Valid driver's license required.
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Must be located in the same geographic location as the job or be willing to relocate; the position is not remote.

Nice To Haves

Experience with VPN, Remote Desktop applications, Active Directory, and various web browsers.
Technical certifications such as A+ or Network+.
Technical work experience.
Experience troubleshooting thermal printers.

Responsibilities

Execute and implement customized solutions and organizational initiatives using root-cause analysis, reporting, KPIs, SLAs, cross-functional teams, and vendor relationships.
Coordinate delivery of customer experience for information technology services, support, and project deployments.
Perform coding, programming, and/or integrations with external customer technology and systems as needed.
Manage daily costs, staffing, equipment inventory, system compliance, safety, and security for hardware, software, automation, and network infrastructure.
Provide technical training and development to departmental resources and customers.
Plan, monitor, and adjust expenses to meet financial expectations and organizational metrics.
Apply approved principles to evaluate and set goals and measures to deliver results.
Establish and maintain professional customer relationships through face-to-face engagement, collaboration, and consultative interactions.
Use technology to initiate, deploy, and track projects and support services 24x7.
Perform technical, analytical, or maintenance work within standard operating procedures and/or scientific methods.