Technology Support Technician
About The Position
The Technology Support Technician provides Level 2 troubleshooting assistance and technical support to ESD112 and its programs as part of the ESD Help Desk team, under the general direction of the Associate Director of IT Support. The position also contributes to the design and configuration of endpoint devices, systems, and reporting solutions and serves as a backup to the Technology Support Assistant. This is a full-time, year-round position. Regular attendance is required. The full salary range is $51,105.60–$62,192.00, with offers made at the entry level of the range. The role is based in an office environment and requires daytime travel within Southwest Washington, with infrequent overnight travel for training. Applicants must be able to move 50 pounds and climb ladders and stairs. An offer is contingent on successful completion of a criminal history and fingerprint check through the Washington State Patrol and FBI.
Requirements
- High school diploma or GED and two years of post-high-school training or equivalent experience in a related field.
- Experience with the Windows platform and knowledge of common Windows software, including Microsoft Office, antivirus, backup, and diagnostic applications.
- Experience supporting common productivity suites such as Microsoft Office, Office 365, and Google Workspaces.
- Experience learning and supporting unfamiliar technology quickly.
- Ability to move 50 pounds and climb ladders and stairs.
- Successful completion of a criminal history and fingerprint check through the Washington State Patrol and FBI as a condition of employment.
Nice To Haves
- Experience with other system platforms and mobile device management solutions, such as Apple and Chromebook devices.
- Experience training staff on the use of technology.
Responsibilities
- Provide Level 1 and Level 2 troubleshooting and technical support for operating systems, application software, audio-visual equipment, basic hardware, and networks, including responding to telephone calls, email, and support tickets.
- Escalate more complex technical problems through the ticketing system to appropriate Information Technology staff.
- Deploy updated devices for ESD staff and contribute to clear, concise documentation on device setup, configuration, and functionality.
- Contribute to the design of an inventory system for reporting needs and maintain accurate inventory records.
- Learn new systems and devices quickly and use problem-solving skills to troubleshoot technical challenges.
- Collaborate with Information Technology staff to troubleshoot and resolve offline systems using a systematic, critical-thinking approach.
- Use remote support software to provide technical support and perform software installations, updates, and patches on remote computers; remotely monitor ESD computers for malware and viruses.
- Back up the Technology Support Assistant with freight and other logistics.
- Provide excellent customer service and help users bring problems to resolution.
- Travel to school districts and ESD 112 locations to support computer systems and network infrastructure as needed.
- Maintain regular attendance.
- Perform other duties as assigned to support the success of the agency.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
