Technology Support Technician I

Fort Valley State University • Fort Valley, GA

2d

About The Position

Fort Valley State University seeks a Technology Support Technician I to provide Tier I hardware and software technical support to the university community, including campus and off-site locations. The position handles varied technical duties, and frequent interruptions contribute to the work's complexity. Work is typically performed in an office and may involve sitting at a desk or table, intermittently sitting, standing, stooping, bending, crouching, or walking, and occasionally lifting light and heavy objects.

Requirements

• High school diploma.
• One year of related experience.
• Customer service attitude and experience.
• Knowledge of university policies and procedures.
• Knowledge of computers and job-related software programs.
• Knowledge of computer hardware, software, and peripheral equipment installation.
• General knowledge of information technology for classroom use.
• General knowledge of Windows and Mac operating systems.
• Skill with Microsoft Office for Windows and Apple.
• Decision-making and problem-solving skills.
• Oral and written communication skills.
• Customer service skills.

Nice To Haves

• Certifications such as A+ or Net+.
• Formalized help desk training.

Responsibilities

• Answer the IT technical support phone line and create work orders for users.
• Help users resolve issues such as logging into a computer or network and resetting passwords.
• Respond to basic application support and general user questions.
• Check out and receive returned loaner hardware, and record information in the inventory tracking system.
• Create documentation to assist end users.
• Perform related duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED