Technology Support Technician

Chester County School District•Chester, SC

21h

About The Position

The Technology Support Technician installs and maintains computer hardware and software, resolves operational and safety concerns, and provides in-service training and documentation on applications and software. The role assesses hardware and software malfunctions and determines appropriate actions to maintain computer and network operations. It also diagnoses complex network and infrastructure issues, including VLAN, routing, and TCP/IP problems, to support district computer operations. The technician installs, repairs, and upgrades computers, peripherals, network equipment, and application software across district and site locations, including classrooms, libraries, and computer labs. The position prepares written materials such as work-order reports, inventory records, and procedures; transports equipment and supplies; and maintains an inventory of commonly needed computer repair parts and materials. The technician attends assigned meetings, assists other personnel, and develops skills and knowledge to progress to a higher level of network support.

Requirements

Job-related experience is required.
Targeted job-related education that meets the organization's prerequisite requirements.
CCNA certification.
Microsoft Certified IT Professional (MCITP) or other current Microsoft certifications.

Responsibilities

Assess hardware and software application malfunctions and determine appropriate actions to maintain computer and network operations.
Attend assigned meetings to convey and gather information needed to perform job functions.
Develop skills and knowledge to move to a higher level of network support.
Diagnose complex network and infrastructure problems, including VLAN, routing, and TCP/IP issues.
Install computer hardware, peripherals, network equipment, and application software at district and site locations, including classrooms, libraries, and computer labs.
Prepare written materials such as work-order reports, inventory records, and procedures.
Repair computers, peripherals, network equipment, and software using specialized computer and electronics repair skills.
Transport equipment, supplies, and other items to job sites or for repair.
Upgrade computers, peripherals, network equipment, and software applications, including installation, testing, and configuration.
Warehouse computer parts, supplies, and materials to maintain an inventory of commonly needed hardware repair items.
Assist other personnel in completing their work activities.
Provide in-service training and documentation on applications and software.
Resolve immediate operational and safety concerns.