Library Technology Support Technician

University of South Florida•Tampa, FL

5d•$20 - $22•Onsite

About The Position

The Library Technology Support Technician performs technical support work specific to the library environs, supporting staff, users of computers, and peripherals unique to the specific unit of the USF Libraries. The position assists with installation, troubleshooting, maintenance, and support of hardware used in libraries and also software specific to library management for users, and access to library-based systems. The employee manages inventory through a library-based SmartSheet asset tracking system and manages equipment through the lifecycle and surplus processes. This is a non-exempt position requiring knowledge that is typically obtained through work experience, vocational training, a degree in computer technology, or some combination of technology training specific to library operations. Nature of Work: This is specialized support work requiring knowledge of technology hardware, software, and peripherals used in a desktop environment by library users. Basic knowledge and troubleshooting of networks in support of desktop connectivity is required, as well as the ability to meet or exceed all stated Service Level Agreements. Position within Department: This position fills a critical operational gap in systems staffing that has impeded progress toward audit compliance, digital scholarship support, and technology‑enhanced services. This position ensures that basic desktop support standards are met within the library.

Requirements

High school diploma or equivalent, with four years of experience in related positions.
Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Responsibilities

Provides initial preparation and configuration for library-focused hardware and software, including special use spine label printers, digital microform scanners/readers, and specialized peripherals for library digital initiatives staff use.
Specializes in support for library-specific applications for department use including ILLiad, OCLC Connexion, ALMA, ARES and others.
Provides initial contact for faculty librarians, library staff, and student assistants for library-based technology and serves as customer service liaison between users and Information Technology through the JIRA ticketing system.
Manages inventory through a library-based SmartSheet asset tracking system and manages equipment through the lifecycle and surplus processes.
Acts as liaison to coordinate with USF IT service groups for desktop computing, conference room and general audiovisual needs including Crestron, Microsoft, and other technology-related platforms.
Manages documentation for technology use and communicates guides, standards and workflows through signage, intranet guides and forms to staff.
Conducts basic AV support for end users to assist in setup for events, library lab use, presentations, and incidental use of library spaces, instruction labs and conference rooms.
Performs other duties as assigned.