Technology Support Administrator II

PREMIER Bankcard•Sioux Falls, SD

14h•Onsite

About The Position

Responsible for managing and supporting enterprise endpoint platforms and core IT systems. This role includes system configuration, software deployment, and collaboration with IT teams to ensure secure and efficient operations. Supports ITSM processes through Freshservice, including change management and asset lifecycle tracking. Ensure consistent service delivery and alignment with organizational goals.

Requirements

Demonstrate exceptional verbal and written communication skills in English, ensuring clarity and professionalism in all interactions.
Maintain concentration and work independently with minimal supervision, managing tasks efficiently and reliably.
Apply analytical thinking and a keen eye for detail to troubleshoot issues and deliver accurate solutions.
Quickly learns new systems and processes, adapts to change, and becomes proficient in evolving environments.
Handle stress with composure
Assist in managing enterprise patch management and vulnerability mitigation processes, including assessment, deployment, validation, and reporting.
Bachelor's degree (B.S.) or equivalent from a four-year college or technical school and (3+) years’ related experience and/or training; or equivalent combination of education and experience, required.
Strong troubleshooting, documentation, and communication skills, required.

Nice To Haves

Proficiency with Windows OS, Microsoft 365, and endpoint tools, preferred.
Proficiency with Microsoft Endpoint Manager, Intune and Windows Server, preferred.
Experience with PowerShell scripting and automation, preferred.
Microsoft 365 Certified: Microsoft Certified: Endpoint Administrator Associate or Azure Administrator Associate, preferred
ITIL Foundation certification or equivalent knowledge of ITSM frameworks, preferred
Familiarity with ITIL practices and service delivery metrics, preferred.

Responsibilities

Assist in delegating tasks and managing team workload to ensure timely and effective support.
Support the Unit Manager in scheduling, resource planning, and project coordination.
Lead or co-lead IT initiatives include system upgrades, deployments, and relocations.
Support virtualization platforms (e.g., VMware, Hyper-V, Citrix).
Mentor junior administrators and technicians.
Monitor team performance and contribute to process improvement efforts.
Collaborate with internal stakeholders to align support activities with business needs.
Maintain documentation for systems, procedures, and training materials.
Assist in managing enterprise patch management and vulnerability mitigation processes, including assessment, deployment, validation, and reporting.