(USA) Systems Administrator, Technology Support
About The Position
The Systems Administrator, Technology Support applies advanced technical expertise to develop and execute action plans that align with business objectives and customer needs. This role is responsible for managing incident, configuration, and asset management processes while providing technical guidance and support across the organization. The position requires effective collaboration with stakeholders to identify requirements, resolve issues, and implement solutions. The successful candidate will ensure compliance with company policies, support continuous improvement initiatives, and contribute to a positive work environment by building strong relationships and demonstrating integrity, accountability, and professionalism in all responsibilities. About the Team The team delivers high-impact, in-person end-user support through Tech Spots, ensuring minimal downtime and sustained productivity. Team members proactively address technical issues, troubleshoot problems, and maintain IT infrastructure, including Windows and Mac workstations and Active Directory environments. By emphasizing clear communication and organizational change management, the team aligns technical services with business objectives. Collaboration and knowledge sharing foster expertise in automation and system reliability. Committed to continuous improvement, the team supports operational excellence by delivering seamless, efficient technical solutions that contribute to Walmart's mission and enhance the overall customer experience.
Requirements
- Proven expertise in systems administration, including configuration, asset management, and support within complex IT environments.
- Strong experience in incident and problem management, with the ability to resolve low- to medium-complexity issues and appropriately escalate more complex problems.
- Experience with IT service management (ITSM) processes and tools, ensuring compliance with service-level agreements (SLAs) and documentation standards.
- Ability to analyze business and technical requirements and contribute to solution development and continuous improvement initiatives.
- Proficiency in troubleshooting and technical support, delivering timely and effective resolutions to end-user issues.
- Experience supporting Windows, macOS, Active Directory, networking, and cloud-based technologies.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders.
- Demonstrated commitment to integrity, accountability, ethical standards, and building collaborative relationships across teams.
- Bachelor's degree in computer science, information technology, engineering, computer information systems, or related area.
- 2 years’ experience in production support, software Support, or technical support.
Nice To Haves
- Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Responsibilities
- Provide expert system administration guidance and technical support to ensure alignment with business and customer needs.
- Manage incident resolution by logging, categorizing, prioritizing, troubleshooting, and escalating issues as necessary, while ensuring timely resolution and end-user satisfaction.
- Configure, monitor, and maintain virtual machines, firewalls, VPNs, and core business applications across cloud and on-premises environments.
- Manage and maintain asset inventory, ensuring compliance with corporate policies and performing regular hardware and software maintenance.
- Collaborate with stakeholders to analyze business and technical requirements, support process improvements, and implement effective IT service management practices.
- Create and maintain technical documentation, reports, and knowledge-base articles to support operational excellence and continuous improvement.
- Identify opportunities to enhance system performance, reliability, and user experience through automation and process optimization.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
