(USA) Systems Administrator, Technology Support

Walmart•Bentonville, AR

2d•$50,000 - $95,000•Onsite

About The Position

The Systems Administrator, Technology Support applies advanced technical expertise to develop and execute action plans that align with business objectives and customer needs. This role is responsible for managing incident, configuration, and asset management processes while providing technical guidance and support across the organization. The position requires effective collaboration with stakeholders to identify requirements, resolve issues, and implement solutions. The successful candidate will ensure compliance with company policies, support continuous improvement initiatives, and contribute to a positive work environment by building strong relationships and demonstrating integrity, accountability, and professionalism in all responsibilities. The team delivers high-impact, in-person end-user support through Tech Spots, ensuring minimal downtime and sustained productivity. Team members proactively address technical issues, troubleshoot problems, and maintain IT infrastructure, including Windows and Mac workstations and Active Directory environments. By emphasizing clear communication and organizational change management, the team aligns technical services with business objectives. Collaboration and knowledge sharing foster expertise in automation and system reliability. Committed to continuous improvement, the team supports operational excellence by delivering seamless, efficient technical solutions that contribute to Walmart's mission and enhance the overall customer experience.

Requirements

Proven expertise in systems administration, including configuration, asset management, and support within complex IT environments.
Strong experience in incident and problem management, with the ability to resolve low- to medium-complexity issues and appropriately escalate more complex problems.
Experience with IT service management (ITSM) processes and tools, ensuring compliance with service-level agreements (SLAs) and documentation standards.
Ability to analyze business and technical requirements and contribute to solution development and continuous improvement initiatives.
Proficiency in troubleshooting and technical support, delivering timely and effective resolutions to end-user issues.
Experience supporting Windows, macOS, Active Directory, networking, and cloud-based technologies.
Strong communication and interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders.
Demonstrated commitment to integrity, accountability, ethical standards, and building collaborative relationships across teams.
Bachelor's degree in computer science, information technology, engineering, computer information systems, or related area.
2 years’ experience in production support, software Support, or technical support.

Nice To Haves

Background in creating inclusive digital experiences.
Knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards.
Experience with assistive technologies.
Experience integrating digital accessibility seamlessly.
Knowledge of accessibility best practices.
Familiarity with Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Provide expert system administration guidance and technical support to ensure alignment with business and customer needs.
Manage incident resolution by logging, categorizing, prioritizing, troubleshooting, and escalating issues as necessary, while ensuring timely resolution and end-user satisfaction.
Configure, monitor, and maintain virtual machines, firewalls, VPNs, and core business applications across cloud and on-premises environments.
Manage and maintain asset inventory, ensuring compliance with corporate policies and performing regular hardware and software maintenance.
Collaborate with stakeholders to analyze business and technical requirements, support process improvements, and implement effective IT service management practices.
Create and maintain technical documentation, reports, and knowledge-base articles to support operational excellence and continuous improvement.
Identify opportunities to enhance system performance, reliability, and user experience through automation and process optimization.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.)