Technology Support Specialist II

Broward County Public Schools • Sunrise, FL

1d • Onsite

About The Position

Ensure continuous availability of technology assets at the assigned location by providing technical support for District-owned hardware, software, networks, and servers. The role focuses on addressing customer concerns and needs and providing training and guidance. It helps maintain an effective, stable, and consistent digital learning environment, including virtual learning, in collaboration with site customers and district-level technology support staff.

The position supports technology systems and assets at the assigned location, including security and technology standards, approved hardware and software, troubleshooting, minor repairs or upgrades, system integration, and asset inventory. It also includes maintaining technical proficiency through District-led meetings and training, reviewing relevant technical information, following safety rules and applicable laws, and performing other duties assigned by the immediate supervisor or designee.

This is a nonexempt position on a 217-day work calendar. The stated hourly rate is $27.82–$42.65; new hires are paid at the minimum of the assigned salary range. Salary and benefits are governed by the District’s approved compensation plan, and work hours are established by the School Board.

Requirements

• Standard high school diploma or satisfactory completion of an approved GED program, plus at least six years of experience supporting computer systems related to digital technology; OR an associate degree from an accredited institution plus at least four years of such experience.
• Proficiency with basic hardware and software.
• Knowledge of Windows, Mac, and iOS operating systems.
• Ability to install and maintain software.
• Ability to manage and maintain computer network systems, including virtual and local area networks.
• Ability to support enterprise applications for word processing, spreadsheets, databases, presentations, electronic mail, cloud storage, and related applications.
• Effective communication skills.
• Computer skills required for the position.

Nice To Haves

• Bilingual ability.

Responsibilities

• Provide technical assistance, training, and guidance to site-based staff and students on hardware and software application problems.
• Collaborate with customers and district-level technology support staff to maintain an effective, stable, and consistent digital learning environment, including virtual learning.
• Support adherence to District network security standards and established District technology standards for hardware and software.
• Coordinate with vendors to acquire appropriate hardware and software.
• Assist with installation of approved stand-alone and networked hardware.
• Assist with or conduct installation of approved software.
• Perform basic troubleshooting of technology systems.
• Perform minor technology repairs or upgrades.
• Serve on the location technology team and collaborate with other assigned technology staff.
• Maintain and coordinate the integration of technology systems into the digital learning environment.
• Maintain accurate inventories of technology assets and hardware.
• Maintain technical proficiency through District-led meetings and training programs.
• Perform duties in compliance with equal employment and nondiscrimination policies.
• Participate in training to enhance skills and proficiency related to job responsibilities.
• Review current developments, literature, and technical information related to the job.
• Follow safety rules and procedures and comply with federal and state laws and School Board requirements.
• Perform other duties as assigned by the immediate supervisor or designee.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED