Technology Support Specialist II

DPP • Columbia, SC

3d • Onsite

About The Position

DPP is seeking a Technology Support Specialist II for an opportunity with our client in the healthcare insurance industry. This is a 12-month contract position located onsite in Columbia, SC, with a shift from 6:30 AM to 6:30 PM. The role involves supporting the Technology Support Center team, which consists of 17 technicians and 2 supervisors. The specialist will actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions. This includes researching, resolving, and responding to customer requests, and ensuring documentation and processes are current with evolving business and technology changes. The role may require in-depth knowledge or experience in specific areas.

Requirements

• Bachelor's degree in Computer Science, Information Technology or job-related degree; OR an Associate Degree in Computer Science, Information Technology or other job-related degree; OR 2 years of job-related work experience plus 2 years of technical help desk experience or other job-related experience.
• Strong background in technical support within customer service experiences.
• Ability to multitask.
• Ability to troubleshoot.
• Strong communication skills.

Nice To Haves

• Citrix VPN
• Microsoft Products (Outlook, Teams)

Responsibilities

• Support the Technology Support Center team.
• Actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions.
• Research, resolve, and respond to requests received from customers.
• Ensure documentation and processes are current as business and technology changes evolve.
• May have an in-depth knowledge or experience in specific areas.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree