1285 Technology Support Specialist II

Northwest Area Education Agency • Le Mars, IA

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About The Position

The Technology Support Specialist II provides support to AEA staff in using and maintaining technology, including hardware, software, network systems, data systems, application development, and related technology. The role supports and maintains user devices, troubleshoots technology issues, develops applications to meet staff needs, and provides training and customer service to AEA employees.

Requirements

• Two-year post-secondary education or equivalent technical training or certification.
• Two years of work experience providing computer and technology support.
• Proficiency with Mac iOS and Google products.
• Basic knowledge of scripting.
• Knowledge of computing devices, software interfaces, wired and wireless network systems, routers, and firewalls.

Responsibilities

• Assist in promoting and implementing the AEA’s technology plan.
• Research technology solutions and make recommendations to the director of information technology.
• Develop user-specific applications to support AEA services and meet staff needs.
• Work with AEA staff to identify data and information-processing needs and develop computing or application systems to address them.
• Maintain technology devices and support staff with malfunctioning devices.
• Troubleshoot technical programs, products, and applications used by the AEA; design applications or programs as needed to improve efficiency and effectiveness.
• Monitor and respond promptly to technology support requests.
• Provide customer service to AEA employees through creative solutions, quick thinking, resourcefulness, and patience.
• Support devices including computers, Chromebooks, monitors, keyboards, mice, hard drives, and audio/visual equipment.
• Maintain user devices, including performing upgrades and configurations as needed.
• Assist with deployment, configuration, and support of operating systems on desktop and mobile devices.
• Train new and existing employees on technology devices.
• Maintain knowledge of applications used within the AEA to support employees and train other technology department staff as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree