Technology Support Specialist II - Field

Cache County School District•North Logan, UT

2d•Onsite

About The Position

The Technology Support Specialist II – Field provides on-site technical support to district staff by diagnosing and resolving hardware and software issues, assisting users with technology systems, maintaining documentation, and supporting district technology infrastructure through field service and troubleshooting.

Requirements

Diagnosing and resolving technical problems
Maintaining technical documentation
Communicating technical information clearly
Knowledge of computer hardware, operating systems, and software applications
Knowledge of customer service practices for technology support
Ability to work effectively with users of varying technical backgrounds
Ability to maintain confidentiality of information
Ability to manage multiple support requests simultaneously
Job-related experience required
High school diploma or equivalent
Valid Driver’s License and evidence of insurability

Responsibilities

Respond to end-user requests for technology assistance and troubleshooting support.
Perform on-site repairs and system configuration for computers, software, and related equipment.
Utilize ticketing systems and diagnostic tools to track and resolve support requests.
Install software updates, system configurations, and backup processes for district computers.
Maintain documentation and help desk records related to support activities.
Develop user guides and resource materials to support technology use.
Provide guidance and support to district staff regarding technology tools and systems.
Access software updates, knowledge bases, and online resources to resolve technical issues.
Participate in meetings, workshops, and training sessions related to technology services.
Maintain accurate records of support activities and system maintenance.
Perform other related duties as assigned.